1. How can I find out where Air
Astana flies to and view your timetable?
Please go to the Route Map and Timetable sections of this
2. How can I
make an inquiry about your flights, fares and/or make a reservation?
make an Online Booking yourself via the booking service on this website or you
can contact the Air Astana Call Centre or office in your country of residence.
You can find telephone numbers and International/Kazakhstan office addresses in
the Contact us section of this website.
3. What are “Airport Taxes”?
airports charge a “departure tax” that must be paid by every departing
passenger. These taxes will usually be included in your total ticket price. However,
certain airports will charge this tax directly to the passenger. Your local Air
Astana call centre, ticket office, or travel agent will be able to advise
you. Please note that all bookings made online via this website will include
the Airport Taxes in the quoted fare.
4. How can I
find the address and telephone number of the Air Astana office in the country
where I reside?
You can find
telephone numbers and International/Kazakhstan office addresses in the Contact us section of this website.
5. How can I
check whether I require a visa for my journey?
countries do require an entry or transit visa to be issued prior to your
journey. We recommend that you check with the Visa/Consular section of
the Embassy of any country that you are transiting or visiting. Many countries
supply visa information on their websites, and your Travel Agent can also
normally advise you. It is the responsibility of the passenger to ensure
that he/she is in possession of all necessary visas and entry/exit permits.
Also you can find useful visa information in the Visa and Passport Information
section of this website and information about Diplomatic Missions Abroad and Diplomatic Missions in Kazakhstan.
passport is expiring soon. Is it still possible for me to make an international
It is very
important that you make sure that your passport remains valid for the whole
duration of your travel itinerary. Some countries require that your
passport remains valid for a certain period of time (typically six
months). You should check these requirements with the embassy of the
country to which you will be travelling.7. Do I need to purchase any travel
insurance for my trip?
This is a
personal choice. While it is not essential to purchase travel insurance, our
advice is to obtain insurance coverage for any trip abroad that you make.
8. Should I
be vaccinated against certain illnesses, or take any special medicine?
vaccination might be recommended or necessary in some cases, depending on your
destination and/or routing. We recommend that you consult your doctor or
travel clinic and seek medical advice prior to travelling if in any doubt.
9. How do I know which terminal my
flight arrives/departs from?
the online booking process, at Step 2 – “Choose your flight”, simply click on
the 3-letter city code and you will see the terminal information for that
10. How do I report
a business trip?
recommends that you keep your boarding passes and payment documents (cash and
credit card receipts). The provision of these documents is usually sufficient
to report your business trip, showing the expense of your transportation costs,
and to account for VAT. (For overseas trips it is also required to attach a
copy of your passport page with border control stamps on it).
11. How do I
get an official confirmation of flights taken on Air Astana?
can provide an official flight confirmation letter. To receive one:
This procedure is available at all Air Astana
ticketing and reservation offices.
12. Which Air Astana department should I contact in case of flight delay?
In case of flight delay you can contact Customer Relations team of Air Astana.
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