25 May 2010
After a series of independent service
delivery audits by the official World Airline Star Rating Programme,
Skytrax Research, Air Astana is pleased to announce that it has been
ranked third amongst carriers for the “Best Airline: Eastern Europe”
award. No other carriers in the top three came from Russia/CIS, which
once demonstrates Air Astana’s leadership in service standards in this
This latest Skytrax award follows the
overall rating of Air Astana in March 2009 with 3-Stars, with its short
haul Business Class being rated as 4-Star.
The full Star Rating determination examines more than 800 different
areas of product and service delivery for each airline, where the
ratings range from 1-Star (poor) to 5-Star (excellent). Most of the
world’s best known airlines are rated either 3 or 4-Stars, with a select
few rated as 5 star. Air Astana is one of only two airlines in
Russia/CIS with a 3-Star rating.
“Air Astana has once again demonstrated its leadership amongst carriers
from Russia/CIS in providing internationally recognised high standards
of passenger service. Congratulations to all our dedicated and
enthusiastic service delivery staff for their achievement”, said Peter
Foster, President of Air Astana.
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