Baggage

1. How can I find out how much baggage allowance I will have and how much hand baggage I can carry?

Baggage allowances vary depending on your class of travel. Typically, each Business Class passenger has an allowance of 30 kg, whilst each Economy Class passenger has an allowance of 20 kg.

Further information about baggage allowance and hand baggage can be found in the Baggage Allowance section of this website.

2. Can I carry excess baggage?

Any passenger exceeding the checked baggage allowance per bag will be charged for the excess weight at the applicable rate per kilo. Each piece of baggage must not exceed 32 kg. Please note that where payload restrictions apply the excess baggage will be offloaded first. For more details on excess baggage rates please visit Excess Baggage Rates section of our website.

3. What items are prohibited to carry?

Security-type attaché cases, cash boxes, cash bags, disabling devices (such as mace, pepper spray, etc), explosives, ccompressed gases (incl. aerosols), flammable liquids, substances with a high oxygen content, e.g. peroxides and bleaching powder, toxic substances, radioactive substances, corrosive substances, magnetic, harmful or malodorous substances and irritants. It is also forbidden to carry firearms, replicas of weapons, daggers, flick knives and other offensive looking articles on your person or in hand baggage. For more information please visit the Dangerous Goods section of our website.

4. What do I do if my baggage did not arrive or is damaged?

If you find that your baggage did not arrive or is damaged, please immediately contact the Air Astana staff or Lost and Found officer at the airport. You will be given a Property Irregularity Report (PIR) and details of your non-arrival or damaged bag will be entered in the WorldTracer Baggage System.

If your bag does not arrive, you can use the reference number on the PIR to check if there is any update on the tracing of your bag – please click here to check the status of your misplaced bag.

Please note that in accordance with the Warsaw Convention, supplemented by The Hague Protocol, the liability limit for loss, delay, or damage is US$20.00 per kilo for checked baggage. If the content of a bag is defined as “valuable baggage” it is recommended to insure the baggage.

Please be aware that Air Astana assumes no liability for fragile, valuable or perishable articles. Broken glass containers and liquid spills inside a suitcase are generally not the responsibility of the airline, so care should be taken by passengers when packing baggage for a journey by air.  Due to safety measures, cash, business documents, jewelry, silverware, personal medicines, cameras, laptop computer and mobile phones cannot be transported as checked baggage and should be carried with the passenger on the plane.

Air Astana, like most major airlines, assumes no liability for damage to checked baggage such as broken wheels of feet, lost pull straps, damage to baggage handles and minor damages such as scratches, scuff, stains, dent, cuts, and dirt resulting from normal wear and tear.

5. What do I do if I need to make a baggage claim?

Checked baggage will be delivered to the bearer of the baggage check. In the event of damage to baggage during international transportation, a complaint must be made in writing to the carrier as soon as possible after discovery of the damage and, at the latest, within 7 days of receipt. In the event of delay, complaint must be made within 21 days of the date the baggage was delivered.

In the event of damage, non-arrival or pilferage to baggage during domestic transportation, a complaint must be made in writing to the carrier immediately. The carrier should fill in a document Property Irregularity Report in the passenger’s presence.

All documents confirming the right of the passenger to claim – including ticket, baggage payment receipt, tear-off part from baggage tag, copy of Property Irregularity Report (PIR) – shall be attached to the claim. To submit a claim, please e-mail the Air Astana Lost & Found Head Office at ala.lf@airastana.com or call +7 727 259 66 84.

6. Can I bring my sports equipment?

You cantravel with sports equipment such as skis, snowboard, canoe, bicycle, golf equipment and diving equipment. They can be carried as checked-in baggage. Please note that some of these items require pre-booking. If you want to transport sports weapons, please advise the Special Services Department at the following e-mail: special.services@airastana.com. For more information please visit the Carriage of Special Equipment section of our website. 

7. Can I check-in a musical instrument or purchase an extra seat to carry it in the cabin?

If you are going to travel with a musical instrument such as a violoncello or contrabass an extra seat should be ordered for it. The maximum weight per seat is 75 kg; maximum size is 120 x 50 x 30 cm.

Guitars, saxophones or the similar-sized musical instruments are transported as checked baggage in the cabin. For fragile items (max 75 kg and 120 x 50 x 30 cm) an extra seat must be ordered. Pre-booking is required.

8. Are there additional baggage allowances if I’m travelling with an infant?

There is no extra baggage allowance for passengers travelling with an infant.

9. Are there any specific baggage regulations?

If you are going to take with you any special baggage such as:

• live animals
• equipment, technical devises and apparatus
• vehicle spare parts
• perishable items, food staff, plants
• medicines
• wheelchairs
• outsized and heavy items
• fragile items

Please contact Air Astana Special Services in advance to get approval for carriage of these items. This is in your interest, because you may not be allowed to carry such baggage if you come to check-in without getting prior approval.