| Regions / category restriction | Domestic | International | CIS | Through international fares |
| FARE BASIS | CKZ | COW; CRT | COW, CRT | ZSP |
| FARE TYPE | Business-Kazakhstan | Business | Business | Business |
| CLASS OF SERVICE | Business class | Business class | Business class | Business class |
| ELIGIBILITY | No restriction | No restriction | No restriction | No restriction |
| ADVANCE RESERVATION/ TICKETING | No restriction | No restriction | No restriction | Must not be on any code share flights of SPA partners |
| OPEN RETURN DATE | Permitted | Permitted | Permitted | Permitted |
| MIN STAY | No restriction | No restriction | No restriction | No restriction |
| MAX STAY/ TICKET VALIDITY | 12 M | 12 M | 12 M | 12 M |
| PENALTIES | | | | |
| CANCELLATIONS | Before departure a 10% cancellation fee applies. | Before and after departure no penalties apply for cancelations. | Before and after departure no penalties apply for cancelations. | Before and after departure no penalties apply for cancelations. |
| | If you apply for a refund after completing your outbound journey, refund the difference between fare paid and applicable OW fare in the same class of booking or higher fare less 10% from the difference. | Before departure (for unused ticket)- within one year from the day of ticket issue. After departure (for partly used ticket) - within one year from the day is shown on the first flight coupon. | Before departure (for unused ticket)- within one year from the day of ticket issue. After departure (for partly used ticket) - within one year from the day is shown on the first flight coupon. | Before departure (for unused ticket)- within one year from the day of ticket issue. After departure (for partly used ticket) - within one year from the day is shown on the first flight coupon. |
| CHANGES | Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted. | Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted. | Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted. | Changes are permitted before and after departure without penalty in case of availability of seats in the originally booked class and within ticket validity. In case of non-availability of seats in the original class of booking upgrade is permitted. |
| NO-SHOW | Charge 10 % of the fare component. | Not applicable | Not applicable | Not applicable |
| UPGRADE | Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally. | Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally. | Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally. | Permitted. In case of upgrading the difference between new fare and the fare paid should be collected. Any other charges for reissue should be collected additionally. |
| REROUTING | Not permitted | Permitted if country of origin and country of destination are kept the same. | Permitted if country of origin and country of destination are kept the same. | Permitted if country of origin and country of destination are kept the same. |
| CHILDREN DISCOUNTS | | | | |
| ACCOMPANIED CHILD 2-11(inc) - on international; ACCOMPANIED CHILD 2-14 (inc) - on domestic; | Charge 50 % of the fare | Charge 50 % of the fare | Charge 50 % of the fare | Charge 75 % of the fare |
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| UNACCOMPANIED CHILD 6-11 (inc) -international; UNACCOMPANIED CHILD 6-13 (inc) -domestic; | Charge 50 % of the fare | Charge 67 % of the fare | Charge 67 % of the fare | Unaccompanied Child not permitted |
| INFANT UNDER 2 WITHOUT A SEAT | No charge | No charge | No charge | Charge 10 % of the fare |
| INFANT UNDER 2 WITH A SEAT | Charge 50 % of the fare | Charge 50 % of the fare | Charge 50 % of the fare | Charge 75 % of the fare |