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  • Online Booking Instructions and Help

    The following instructions demonstrate how to book a flight and pay for your ticket on the Air Astana website www.airastana.com.


     In order to book your flight, you need to tell the system some basic details about your intended travel plans, on the screen above:

    • Select whether you wish to travel on a Return or One way journey.
    • Select the city that you wish to depart From and your To destination.
    • Select your Departure and Return dates. Advance booking is accepted up to 331 days from the current date.
    • Choose the number of the passengers, in terms of AdultChild and Infant travelling.
      • A maximum of 9 passengers can be booked online at one time.
      • A Child is defined as 2 to 11 years (International) and 2 to 14 years (Domestic).
      • An Infant is defined as below 2 years.
      • Children travelling alone cannot be booked online.
    • Choose the Booking Class either Economy or Business.
    • Check the My dates are flexible box if you are willing to consider other Departure and/or Return dates.

    Once completed click on the <<Search Flight>> button to select your preferred flight/date.

    Step 1: Date


    • Now you need to confirm your dates and select preferable price and date.
    • Total number of passengers will be displayed on the next page.
    • If there are no available flights on the dates requested, the message "There are no flights available on the scheduled dates" will appear.
    • Once fare selection is made, click on <<Next>> button at the bottom of the page.

    Step 2: Flight

    Flight information and details are shown below:


    • Now you need to choose your flight.
    • Select your fare.
    • Then click the <<Next>> button.

    Step 3: Review


    • Check flight details.
    • Make yourself familiar with the Fare Conditions.
    • Then click the <<Next>> button.

    Step 4: Passenger


    Please enter all passengers' names. Name(s) must match passport details.

    • Fill in the detailed information about the passenger’s name and contact information.
    • You also have the option to check the Remember my passenger details, so that the system will remember your details the next time you book.
    • You also have the option to select your Meal and Seat Preference.
    • Then click the <<Next>> button.

    Step 5: Purchase

    • Fill in the passport number.
    • If the booking is satisfactory, please tick the acknowledgement box below. This indicates you have read and accept the Fare Conditions, Conditions of Contract, Conditions of Carriage and Terms and Conditions.
    • Click on <<Next>>


    Payment process

    • In order to pay by Visa or Master cards you need to fill in the required blank spaces.
    • You must enter the name as it appears on your Credit Card, the Credit Card Number, the Expiry Date (month and year) plus the 3 digit security code, which can be found on the back of your Credit Card.
    • Click on <<Pay>> button.


      Step 6: Itinerary

    • This step shows the details of your booking.
    • Your Booking Confirmation and e-Ticket will be sent to you via e-mail.
    • Please print off this document and take it with you when you check-in for the flight.