About Air Astana

Amsterdam (AMS)

Airport Ticket Office
Air Agencies Ticket Desk
Terminal 3, Departure Hall
Phone: +31 20 316 1945 /19 46.
Opening hours: 08:00-16:00 Mo.-Fr.,
08:00-15:00 Sa.-Su.
17:00-20:00 Mo.
E-mail: ticketdesk.spl@airagencies.nl

Airport Business Class Lounge
Menzies Aviation Lounge
Location: Airside, after Passport Control,
Non-Schengen, East Wing,
2nd floor between Concourse E and F
Opening hours: 08:00-20:00 Mo.-Su.

Antalya (AYT)

(Seasonal flights only. May to October)

Airport Ticket Office
Fly Service Ticket Desk,
Terminal 1, Departure Level
Phone: +90 242 3303386
Opening hours: 09:00-19:00 hours, Mo.-Su.
E-mail: aytops@flyserviceturkey.com

Airport Business Class Lounge
Elite Class Lounge
Location: Airside, after passport control,
on top of the Duty Free Shop, opposite Gate 11
Opening hours: 24 hours, Mo.-Su.

Baku (GYD)

Air Astana City Office
Caspian Plaza 1, 1st Floor
C. Cabbarli, 44
AZ-1065, Baku
Opening hours: 09.30 – 18.00 Mo. – Fr.
Phone: +994 - (0)12 - 497 49 96
Fax: +994 - (0)12 - 497 49 86
E-mail: gyd.reservations@airastana.com

Airport Ticket Office
Air Astana Ticket Desk at Check in-Desk
South Terminal, Departure Hall
Phone: +994 50 6704500
Opening hours: 3 hours before scheduled
time of departure
E-mail: gyd.airport@airastana.com

Airport Business Class Lounge
Business Class Lounge
Location: Airside, on the left side
after passport control, 2nd floor
Opening hours: 24 hours, Mo.-Su.

Bangkok (BKK)

Reservation and Ticketing
TT Aviation Co Ltd.
140/18 ITF Tower,11 Floor
Silom Road, Silom, Bangrak
Bangkok 10500
Phone: +66 2 634 2552-3
+662 2376915
Fax: + 66 2 235 8283
E-mail: info.kc@waa.co.th

Airport Ticket Office
Sky Care Aviation Services Ticket Desk
Main Terminal, Departure Hall,
Opposite Checking Row R
Phone: +66 2 1343304 or +66 2 1320850
Opening hours: 3 hours
before scheduled time of departure
E-mail: airastana@skycare-bkk.com

Airport Business Class Lounge
Louis Tavern CIP First Class Lounge
Location: Airside, after passport control,
3rd Floor, Concourse G, west side
Opening hours: 24 hours, Mo.-Su.

Beijing (PEK)

Air Astana Beijing
Office 517,
50 Liangmaqiao Road, Chaoyang District,
Beijing, 100016 RPC (Kempinski Hotel,
Beijing Lufthansa Centre)
Phone: +86 1064651030, 64665067
E-mail: beijing@airastana.com

Airport Ticket Office
Air Astana Ticket Desk
Terminal 2, 3rd Floor, Room 32270
Phone: +86 10 64566970
E-mail: pek.airport@airastana.com
Opening hours: 15:00-24:00 hours, Mo.-Su.

Airport Business Class Lounge
Beijing Aviation Ground Services (BGS) Lounge
Location: Airside, after
passport control, opposite Gate 11
Opening hours: 06:00-02:00 hours, Mo.-Su.

Bishkek (FRU)

Aviaservice
Bishkek, Republic of Kyrgyzstan
Bokonbayeva Street, 76/2, 723504
Fax: +996 (312) 681804
Phone: +996 (312) 906906

Airport Ticket Office
Air Astana Ticket Desk at Check in-Desk
International Terminal, Departure Hall
Tel.: +996 312 906906
E-mail: fru.airport@airastana.com
Opening hours: 3 hours
before scheduled time of departure

Airport Business Class Lounge
Currently not available

Bratislava (BTS)

Air Astana Bratislava,
Blue Sky Travel
Rajska 15, 811 08 Bratislava
Slovak Republic
Phone/Fax: +421 252 622 375
E-mail : info@airastana.sk

Brisbane (BNE)

Air Astana/Airline Marketing Australia
Lvl 8/243 Edward Street
Brisbane QLD 4000
Phone: +617 3334 2077
Fax: +617 3229 4937
E-mail: bneama@ailinemarketing.com.au

Delhi (DEL)

Air Astana Delhi
207, N-1, BMC House, Middle Circle,
Connaught Place, New Delhi 110001
Phone: +91 11 41521425, 23711225,
Fax: +91 11 23711226
E-mail: del.sales@airastana.com 
del.reservations@airastana.com  

Airport Ticket Office
Room No.10
Admin Block
Terminal 29
Indira Gandhi International Airport
New Delhi.
Phone: +91 11 25655230,
Station Manager: +91 11 9811066029
Opening hours: 3 hours
before scheduled time of departure
E-mail: del.airport@airastana.com

Airport Business Class Lounge
ITC Port Lounge
Location: Airside,
after passport control, 1st floor
Opening hours: 24 hours, Mo.-Su.

Doha (DOH)

Air Astana c/o Fahd Travels
P.O.Box 7377
Doha, Qatar
Phone: +974 4432233
Fax: +974 4432266
Email: fahdtravels@gmail.com

Dubai (DXB)

Air Astana Dubai, Dnata Travel Centre
Sheikh Zayed Road, Ground Floor,
Dubai, United Arab Emirates
Phone: +9714 3166572
Fax: +9714 3211064
E-mail: dxb.sales@airastana.com
dxb.reservations@airastana.com

Airport Ticket Office
DNATA Ticket Desk
Terminal 1, Departure Hall
Phone.: +971 4 216 2730 / 2731 / 2732
Opening hours: 24 hours, Mo.-Su.
E-mail: airporttravelshop@emirates.com

Airport Business Class Lounge
Dubai Civil Aviation Business Class Lounge
Location: Airside, after passport control,
Departure Level next to Gate No. 108
Opening hours: 24 hours, Mo.-Su.

Frankfurt (FRA)

Air Astana
AVIAREPS Airline
Management Group AG
c/o Aviareps AG
Hessenring 32
D-64546 Moerfelden-Walldorf

Reservation
Phone: +49 (0) 6105 206022
Fax: +49 (0) 6105 206028
E-mail: fra.reservations@airastana.com

Marketing Department
Phone: +49 (0) 6105 206015
Fax: +49 (0) 6105-206235
E-mail: fra.sales@airastana.com

Airport Ticket Desk
Aviation Handling Services
Terminal 2, Hall E,
Counter number 939-940
Frankfurt International Airport
Phone: +49 (0) 6969 061465

Airport Ticket Office
Aviation Handling Services (AHS) Ticket Desk,
Terminal 2, Hall E, Counter 939-940
Phone: +49 69 69061465
Opening hours: 3 hours
before scheduled time of departure
E-mail: frakx@ahs-de.com

Airport Business Class Lounge
Cathay Pacific Lounge
Location: Airside, after passport control,
Departure Level in front of Gate E6
Opening hours: 06:00–23:30 hours, Mo.-Su.

Hannover (HAJ)

(Seasonal flights only. May to September)

Hannover Langenhagen Airport (HAJ)
Airport Ticket Office
Aviation Handling Services (AHS) Ticket Desk,
Terminal B, Departure Level
Phone: +49 511 9772223
Opening hours: 07:00-20:00 Mo.-Fr.,
07:00-18:00 Sa., 1:00-19.00 Su.
E-mail: hajkx@ahs-de.com

Airport Business Class Lounge
Karl-Jatho-Lounge
Location: Before passport control,
Departure Level between Terminal A & B
Opening hours: 05:00–21:00 hours, Mo.-Su.

Hong Kong (HKG)

Air Astana/ Pacific
Aviation Marketing (HK) Ltd:
Room 2505, 25/F Caroline
Centre, 28 Yun Ping Road,
Causeway Bay, Hong Kong.
Phone: (852) 2926 2030
Fax: (852) 2187 3443
E-mail: pamoperation@pam.com.hk

Istanbul (IST)

Air Astana Istanbul City Office
Cumhuriyet Cadd. 95-97/1, Bingul Han.,
Elmadag, Taksim, Istanbul
Phone: +90 – (0)212 - 343 49 60 / 61
Fax: +90 – (0)212 - 343 49 63
E-mail: ist.reservations@airastana.com

Airport Ticket Office
Air Astana Ticket Desk
International Terminal,
Departure Level, Counter DL3920
Phone: +90 212 465 5392 / 5393
Opening hours: 3 hours
before scheduled time of departure
E-mail: ist.airport@airastana.com

Airport Business Class Lounge
Millennium Lounge
Location: Airside, after passport control,
on the right sight, 2nd floor on
top of the food court
Opening hours: 24 hours, Mo.-Su.

Jakarta (JKT)

Reservation and Ticketing
PT. AVS Indonesia
Wisma Mandiri, Ground Floor
Jl.M.H. Thamrin No.5
Jakarta 10340, Indonesia
Phone: +62 21 3929949
Fax: +62 21 2300253
E-mail: airastana@aviationindonesia.com
Contact person: Djatmiko H.P.
E-mail: djatmiko-hp@aviationindonesia.com

USA

Air Astana c/o Group Systems America
285 Westside Avenue, Suite 277-278
Jersey City
New Jersey 07305
USA
Phone: +1 888 855 1557
E-mail: usa.sales@airastana.com
usa.reservations@airastana.com

London (LHR)

Air Astana Ticketing Office
52, Grosvenor Gardens
London SW1W 0AU
(Native Russian speakers with
English language available)
Phone: International callers:
+44 20 7333 0196
Phone: Callers from within the UK:
020 7333 0196 and 0844 338 8895
Fax: +44 20 7333 0068

Air Astana Call Centre
Phone: +44 (0)1293 596622
(Native English speakers with
Russian language available)
Fax: +44 (0)1293 596623
E-mail: lhr.reservations@airastana.com

Airport Ticket Office
Servisair (UK) Ticket Desk
Terminal 4, Departure Level, Ticket Pod 1 ZONE A
Phone: +44 208 897 10 27
Opening hours: 10:00-22:00 hours, Mo.-Su.
E-mail: lhr.ticketdesk@airastana.com

Airport Business Class Lounge
4DECK Lounge
Location: Airside, after Secuirty and
Passport control, opposite Gate 14
Opening hours: 06:00-23:00 hours, Mo.-Su.

Kuala Lumpur (KUL)

Udara Travel & Tours Sdn Bhd
CP68, Suite 2503A, 25th Floor, Central Plaza,
Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Phone: 603-21425533, 21425577, 21424560 (Reservations)
603-2145-6688 (Tours)
Fax: 603-2142-3768 (Reservations)
Fax: 603-2143-3636 (Tours)
Contact persons: Sheila Goh and Wendy Low
E-mail: general@udaratravel.com.my

Airport Business Class Lounge
Malaysia Airlines Golden Lounge
Location: Airside, after passport and
security control
take the sky train to the international
departure satellite,
West Wing (C1-C6), Mezzanine Level
Opening hours: 05:00-03:00, Mo.-Su.   

Manila (Philippines)

Reservation and Ticketing
Euro Trans Air Services Corporation
SGV II Building, G/F,
6758 Ayala Avenue,
Makati City, Philippines
Jeah Andal – Reservation and Ticketing Officer
Phone/Fax: +632 840-2791
E-mail: airastanamnl@citadel.com.ph

Melbourne (MEL)

Airline Marketing
Airline Marketing Australia
Lvl 7/246 Bourke St
Melbourne VIC 3000
Phone: +613-9251-5041
Fax: +613-9663-6203
E-mail: melama@ailiemarketing.com.au

Milan (MIL)

AVIAREPS AG
Via Monte Rosa 20, 20149 Milan, Italy

Reservations:
Phone: +39 02 4345 8391
Fax: +39 02 4345 8373
E-mail: Mil.reservations@airastana.com

Sales and Marketing:
Phone: +39 02 43458323
Fax: +39 02 43458331
E-mail: Mil.sales@airastana.com

Moscow (SVO)

Sheremetyevo International Airport
Terminal F, Airport Ticket Office
Departure Level 
Phone: + 7 (495) 229-34-94
E-mail: svo.ato@airastana.com
Opening hours:  07:00-11:00 hours, Mo.-Su.
19:00-23:00 hours, Mo.-Su. 

Manager at the Airport
Phone: +7 (495) 229-34-10
E-mail: Daniyar.Usseinov@airastana.com

Agent at the check-in
+7 (909) 902-9763
E-mail: svo@airastana.com

Agent at the platform
+7 (906) 751-7827
E-mail: svo@airastana.com

Airport Business Class Lounge
Classic Lounge
Location: Airside, after passport control,
Departure Hall
Terminal F, 3rd floor, opposite of Gate 3
Opening hours: 24 hours, Mo.-Su.

New Zealand (NZ)

Airline Marketing New Zealand Ltd.
Representing Air Astana
Level 10, 120 Albert Street, Auckland
P O Box 6247 Wellesley Street, Auckland 
Phone: +64 9 969 7606 
Fax: +64 9 969 7474
Contact persons: Steve Rice and Julie Rice
E-mail: airastana@airlinemarketing.co.nz

Paris (PAR)

Air Astana c/o Discover The World Marketing
82, rue Taitbout
75009 PARIS
Phone: + 33 1 70 64 46 77
Fax: +33 1 58 22 20 10
E-mail:
Sales: PAR.sales@airastana.com
Reservation: PAR.reservations@airastana.com

Novosibirsk (OVB)

Tolmachevo International Airport (OVB)
Airport Ticket Office
Air Astana Ticket Desk at Check in-Desk
International Terminal, Departure Hall
Phone: +7 383 216-98-21 or
+7 963 947 70 84
Opening hours: 3 hours before
scheduled time of departure
E-mail: ovb.airport@airastana.com

Perth (PER)

Airline Marketing
Lvl 3/178 St Georges Terrace
Perth WA 6000
Phone: +618-9442-6060
E-mail: perama@ailinemarketing.com.au

Prague (PRG)

Air Astana Prague,
Blue Sky Travel
Na Perstyne 1, 110 00 Prague 1
Czech Republic
Phone: +420 222 212 613
Fax: +420 222 220 237
E-mail : info@airastana.cz

Seoul (SEL)

Passenger reservation & ticketing
Contact person: Ms. Diasy
Phone: +82 (0) 2-3788-0170/0171/0172
Fax: +82-(0) 2-756-8585
E-mail: daisy@bohramair.co.kr

Passenger Sales
Contact person: Mr. BK Choi
Phone: +82 (0) 2-3788-0181
Fax: +82-(0) 2-757-1660
E-mail: bkc@bohramair.co.kr

Air Astana/GCSA
Bohram Air Services Co. LTD.
3rd Floor, Donghwa B/D, 58-7,
Seosomun-Dong, Chung-Ku, Seoul
Phone: +82 (0) 237880170/171/172
Fax: +82-(0) 2-756-8585

Airport Office
Air Astana Ticket Desk
Phone: +82 (0) 32-743-2620
E-mail: jhw@bohramair.co.kr
Opening hours: 09:00-18:00 hours, Mo.-Fr.

Singapore (SIN)

Reservation and Ticketing
Worldwide Aviation Sales Pte Ltd
100 Tras Street, #09-01
Amara Corporate Tower,
Singapore 079027
Phone: +65 6223 8377
Fax: +65 6223 8765
E-mail: airastana@aviationservices.com.sg

Sales Manager
Pauline Yoong
E-mail: pauline@aviationservices.com.sg

Ticketing Officer
Faihzah Abd Rashid
E-mail: faihzah@aviationservices.com

Sydney (SYD)

Airline Marketing
Lvl 18, Suite 1819
Australia Square, 264 George Street
Sydney NSW 2000
Phone: +612-8248-0060
Fax: +612-9252-5217
E-mail: sydama@airlinemarketing.com.au

Taipei (TPE)

Great Air Agency LTD (Taiwan)
4F-1, No.194, Zhouzi St, Neihu Dist, Taipei 11493, Taiwan
Phone: + 886 2 26580255 (ext. 209)
Fax: + 886 2 26586374
Contact person: Matthew Chung
E-mail: pax@gastwn.com

Tokyo (TYO)

Western Associates, Inc.
Western Associates, INC.
8F, ATT New Tower
2-11-7, Akasaka, Minato-ku
Tokyo 107-0052 Japan
Phone: +81-3-6234-0284
Fax: +81-3-6234-0286
E-mail: kccgo@wai.co.jp

Executive Director
Keiko Asano
Mobile phone: 81-90-2254-7712
E-mail: asano@wai.co.jp

Sales Manager
Masaaki Suzuki
Mobile phone: 81-90-3212-5295
E-mail: suzuki@wai.co.jp

Urumqi (URC)

Airport Ticket Office
Air Astana Ticket Desk at Check in-Desk
International Terminal, Departure Hall
Phone: +86 13 999262575
Opening hours: 3 hours
before scheduled time of departure
E-mail: urc.airport@airastana.com

Airport Business Class Lounge
Urumqi International Airport Lounge
Location: Airside, after passport control,
next to Gate 1
Opening hours: 3 hours
before scheduled time of departure

Vienna (VIE)

Aviareps Airline Management Service Ges.m.b.H
Argentinierstrasse 2 / 4
A-1040 Vienna, Austria
Phone: +43-1-581 89 22 31
Fax:+43 (01) 5853630-88
E-mail: AirAstanaAustria@aviareps.com

Zurich (ZRH)

Kales Airline Services
Berninastrasse 43
8057 Zurich, Switzerland
Phone: +41 (0) 44 315 58 32
Fax: +41 (0) 44 315 58 33
E-mail: airastana.ch@kales.com