Baggage Allowances and Information
Free baggage allowances Your checked baggage allowance may be limited by your class of travel and any combination of dimension and weight, number of pieces or dimensions. Baggage in excess of the free allowance is subject to extra charge.
Each passenger, who has a ticket, except for infants, is entitled to the following free baggage allowances: Business Class passengers 30 kilos, Economy Class Passengers 20 kilos checked baggage.
Do identify your baggage on the inside and outside. Do remove old labels.
Do not pack DANGEROUS ARTICLES in your bags. Please check with us or with your travel agent before starting your journey.
Bulky Baggage (each parcel being a total sum of its three dimensions over 158) and a heavy baggage (each parcel over 30 kg) can be carried only by the prior consent of Carrier, charged as a real weight and excluded from free baggage allowance.
Excess Baggage. Baggage in excess of the free baggage entitlement shown on the ticket will be charged at the appropriate excess baggage rate for the journey.
Cabin baggage dimensions are limited for safety reasons and on Air Astana flights must not be larger than 55cm x 40cm x 20cm, maximum weight 8 kg. for economy class, also passengers of business class may carry out the second piece of baggage 24cm x 35cm x 20cm, maximum weight of 2 pieces should not exceed 18kg.
The following articles for personal use may also be carried:
- One lady's handbag or briefcase;
- A reasonable amount of reading matter for the flight;
- Baby food for consumption in flight and a babies’ carrycot;
- One umbrella or walking stick;
- One overcoat or wrap;
- A fully collapsible invalid's wheel chair and/or pair of crutches provided that the passenger is dependent on them;
- Portable computer; any photo and video camera;
- Bunch of flowers.
Infant carrying baskets or fully collapsible pushchairs, and invalid’s fully collapsible wheelchairs (provided that the passenger is dependent on them) are carried free of charge and normally in the hold.
Note. Toy or replica guns will be removed at security checkpoints, and will not be allowed inside the cabin. In addition, they cannot normally be returned to you. No sharp objects may be carried in your cabin baggage. Air Astana will not accept liability if such items are removed at airport security prior to departure.
Carriage of Pets is allowed in the passenger cabin upon preliminary negotiations with the carrier and at compliance with the established Air Astana rules and payment of special fare. Your pet must be kept inside a special pet container at all times, dimensions of which must not exceed 30x47x27 cm. Passenger is only entitled to carry one pet container maximum weight of which together with pet is 8 kg. Alternately, upon preliminary negotiations with the carrier your pet can be carried in a pet container of established dimensions as cargo or checked-in baggage in a special compartment of the aircraft at payment of the established fare.
Check in times Passengers must arrive at the airport early enough for all formalities to be completed. The times shown on the flight coupons of this ticket are the departure times on the aircraft. Check-in times, as advised us or your travel agent, are the latest times that passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights can not be held for passengers arriving late, and no responsibility can be accepted by us in such cases. Please note check in will close 40 minutes before departure for all routes.
Punctuality Boarding gates close no later than 15 minutes before departure to allow us to complete last minute preparations, leave on schedule and get you to your destination on time. It is important that you go the gate well before this time to ensure you can travel on your flight. When you check-in, our agents will point out the final boarding time, but please check your boarding pass, listen for announcement, and watch the flight information screens. It can sometimes take up to 15 minutes to reach the gate from the main departure areas.
NOTICE OF GOVERNMENT IMPOSED TAXES, FEES AND CHARGES
The price of the ticket may include taxes, fees and/or charges imposed by governments or airport authorities. These taxes, fees, and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX/FEE/CHARGE" box (es) of this ticket. You may also be required to pay taxes, fees and charges not already collected.
IMPORTANT
Special fare restrictions
Many “Special” fares are issued to conditions which may restrict or prohibit any change of booking and may limit the amount of any refund due in the event of cancellation or failure to travel.
Codeshare Services
Should we have arrangements with partner airlines, which mean that in some cases, your flight is operated by a partner airline even if you have a reservation with us and your ticket shows Air Astana as the carrying airline. This will be shown on your travel documents and you can obtain further information from Air Astana or your travel agent.
NOTICE OF BAGAGGE LIABILITY LIMITATION
Liability for loss, delay, or damage to baggage is limited.
- For most international travel (including domestic portions of international journeys) the liability limit is approximately US$9.07 per pound (US$20.00 per kilo) for checked baggage and US$400 per passenger for unchecked baggage.
- For travel wholly between US points, Federal rules require any limit on an airline's liability to be at least US$2,500 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier
Safety starts at home!
IT IS FORBIDDEN TO CARRY WITH YOU ANY DANGEROUS GOODS SUCH AS:
- Explosives*
- Compressed gases (incl. aerosols)
- Flammable liquids
- Substances with a high oxygen content, e.g. peroxides and bleaching powder
- Toxic substances
- Radioactive substances
- Corrosive substances
- Magnetic, harmful or malodorous substances and irritants
* Ammunition for sporting purposes may only be carried with the airline's permission.
It is forbidden to carry firearms, replicas of weapons, daggers, flick knives and other offensive looking articles on your person or in hand baggage.
It is also forbidden to use electrical devices which could interfere with the aircraft's radio and navigation equipment, e.g. radios and mobile telephones.
Your safety starts…
when you pack.
With this ticket, you are ready to depart to the airport. Before you lock your suitcase, make a final check of the contents and ensure that you and others have a safe flight.
ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATIONS OF LIABILITY
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed US$75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier.
For such passengers traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately US$10,000 or US$20,000. The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request.
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative.
Note:
The limit of liability of US$75,000 above is inclusive of legal fees and costs except that in case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be the sum of US$58,000 exclusive of legal fees and costs.
NOTICE:
If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed "Advice to International Passengers on Limitation of Liability" and "Notice of Baggage Liability Limitations".