Nomad Club

How can I join Nomad Club?
If you have access to Internet, the easiest way to join is by completing an online application form. A temporary membership card can be printed from your computer screen. You can also fill out a paper application form available from select Air Astana sales offices and airport locations.

I fly occasionally, but not very frequently, so I probably will never collect enough points for an award.
You should join even if you fly only once a year or every couple of years. The membership is free and you can earn points by using services of our partner companies too, i.e. you can earn points even without flying. You will get a nice membership card too.

Is there a membership fee?
No, membership in the program is completely free.

Are there any enrollment requirements?
The applicant must be over 2 years of age and must accept the Terms and Conditions of the program. If you applying for a child under 16 years of age, you should provide your passport details at the time of application and you will need to accept the program rules on behalf of the minor. Other than that, there are no conditions or requirements for membership.

Membership Card

I submitted my application about a month ago, but have not received my membership card yet.
Your membership card will be issued when you have completed your first flight on Air Astana after registration in the program. Please allow up to 4 weeks for the card to reach you by mail. Please contact Nomad Club Service Center if 4 weeks have passed and you still have not received your card.

What is the difference between a temporary membership card and a permanent membership card?
The temporary card detached from the application form (or printed from your computer screen if you applied online) has the same membership number as the permanent plastic card and fully entitles you to earn/redeem Nomad Club points. The permanent card is made of plastic has a magnetic strip on the back containing your encoded membership details.

I registered twice by mistake and received two cards – which one I should use?
Nomad Club rules allow only one account per individual. Please contact Nomad Club Service Center and the agent will consolidate your accounts as well as advise you which card to use in the future.

I lost my membership card - do I need to cancel it to prevent fraud?
No, unlike a credit card, your card cannot be misused by another person. Notify Nomad Club Service Center and a new card will be issued to you free of charge. Note that subsequent replacements may incur a fee.

How to change the name on the card and in my online profile?
Name changes are only allowed for legal reasons, such as marriage, divorce, adoption, etc. Please contact Nomad Club Service Center for details. Note that you will be required to present a legal proof of name change.

Earning Nomad Club Points on Air Astana

Do I need to buy my ticket from Air Astana ticket office in order to receive Nomad Club points?
It does not matter where you purchase your ticket – online at Air Astana website, at any Air Astana ticket office, or from your preferred travel agent – if it is booked in one of the eligible booking classes you will be entitled to Nomad Club points.

Do I need to send you my tickets to Nomad Club Service Center after every flight?
No, the tracking of your flight activity is automatic, provided you have quoted your membership number at the time of reservation and/or check-in. However your should retain your ticket receipts and boarding passes until the corresponding flight activities have been posted.

Why is number of earned points linked to booking class?
Booking class determines the type of ticket you are travelling on – the more expensive tickets are usually more flexible. More frequent flyer points is another benefit of a more expensive ticket. So the number of points is really linked to the price of the ticket – generally the more expensive your ticket the more points you will earn.

Will I get points for travel on a code-share flight, such as Almaty-Amsterdam?
Yes, as long as your ticket shows Air Astana code on the ticket (“KC”) and is booked in one of the eligible booking classes.

Will I get points if I travel on an interline ticket, for example, I fly Air Astana to Frankfurt and continue to New York on Lufthansa?
Yes, you will get your Nomad Club points for the portion of your journey flown on Air Astana, as long as it is booked in one of the eligible booking classes.

Where can I found out exactly how many points I will earn?
Please consult the relevant section of the Nomad Club Membership Guide or this website.

Earning Nomad Club Points Using Partners

I heard that Lufthansa is a partner of Nomad Club and I can earn Nomad Club points for flights on Lufthansa, is this true? No, at this time Nomad Club members cannot earn points for flying on Lufthansa or any other airline except Air Astana.

What partners participate in Nomad Club? The current list of partners and the terms of their participation can be found in the Partners section of this website. We will be working to expand our partnership network to provide you with more accrual options.

Redeeming Nomad Club Points

How to calculate the number of points required for an award?
Consult the Award Chart in the Nomad Club Membership Guide or on this website. Select your award travel zone based on your departure and arrival airports and the desired type of award: economy, business, or upgrade from economy to business. You can select one-way or roundtrip travel awards, but upgrade awards are always one-way. Locate the number of points required in the corresponding cell of the Award Chart.

I don’t have enough points for the award I want – can I purchase the “missing” points?
Unfortunately, at this time we don’t offer such facility, although it may become available in the future. For now, your quickest option to get the necessary points is to take another Air Astana flight.

I plan to take An Air Astana flight next week, after which I should have enough points for the award I want to redeem – can I make a booking now, while there are seats available?
No, according to Nomad Club rules, you cannot make an award booking unless you have the required number of points available in your account.

Why can’t my travel agent issue an award ticket?
Air Astana carefully safeguards your account information. Travel agents do not have access to the computer system which stores your points balance and therefore cannot issue award tickets.

I can see on your website that seats are available on the flight I would like to redeem an award on, but when I call Air Astana I am told that there are no award seats available – why?
That is quite possible. The number of seats available for Nomad Club redemption on each flight is strictly limited. Other types of tickets have different availability and therefore “revenue” seats may still be available, while “award” seats are not. Your best chance to obtain the seats to your desired destination is to travel during the off-peak season or time of day, book early, and be flexible about your travel dates/times.

Can I have an award issued to a friend or family member?
Yes, Nomad Club does not restrict who is the passenger on an award ticket and you can give the award ticket to a relative or a friend. However once the ticket has been issued, name changes are not permitted. Regardless who is the passenger, you will have to present your passport when collecting the award ticket. Note that sale of award tickets is prohibited. A passenger found traveling on a purchased award ticket will be denied transportation, while the account from which the points have originated will be suspended.

My plans have changed and I cannot use my award ticket – can I get a refund?
Yes, within the validity period of your ticket you can re-deposit the points into your account. An administrative fee of 5000 points will be deducted. Please note that points for expired tickets cannot be re-deposited.

Claiming Missing Points

How to ensure that I always get my points?
There are a few things you can do. First, ensure that the ticket you are about to book is eligible for points accrual. Most types of tickets are, but certain types of deeply discounted tickets do not earn points. Please review Nomad Club Terms and Conditions for complete details. Always provide your membership number at the time of reservation and present your membership card again at check-in – to make sure that your Nomad Club number has been properly recorded. Keep your ticket receipts and boarding passes until the corresponding flight activities have appeared in your account.

If activity tracking is automatic, why some activity may be “missing”?
Due to current infrastructure limitations, not all airports in Kazakhstan are equipped with automated check-in systems. While there are plans to automate them in the near future, in the meantime some activity tracking will rely on manual processes which are not 100% error proof. In addition, there are many other reasons beyond Air Astana’s control, for example, when the name on your ticket and on your membership card are not the same, etc.

How often will I receive statements from Nomad Club?
Statements will be sent to you once every quarter if you have any activity in your account.

Is there any other way to see if my points have posted?
Yes, you can check your account activity and points balance online at the Air Astana website (www.airastana.com/nomadclub). You can also call Nomad Club Service Center at (7-727) 244 55 30.

My flight activity has not appeared in my account – what shall I do?
Please refer to the relevant section of the your Nomad Club Membership Guide for details of how to claim missing points. Not that you can claim your points only if at least 30 days have passed from the date of your flight.

How long does it take to get the missing points credit?
Six to eight weeks.

Nomad Club Silver and Gold

How can I get a Silver (Gold) Nomad Club membership card?
You need to fulfill the criteria required for Elite membership – collect at least 25,000 flight points (or fly 30 segments) in a calendar year for Silver level and 50,000 flight points (60 segments) for Gold. If you are an Elite member in other airline programs, please contact Nomad Club Service Center to verify if you may be eligible for one-time complementary Elite membership.

I joined the program in March, do I have to wait until 1 January of the next year in order to start qualifying for the Elite membership?
The qualification year is always the calendar year, i.e. 1 January to 31 December. If you joined our program in March, your qualification period becomes a little shorter – from the joining date to 31 December.

Why there are two criteria for Elite membership – flight points and flown segments?
Those who usually fly long-haul will find it easier to qualify based on flight points, while those who fly short-haul will find it easier to qualify based on flown segments. Both types of passengers are important to us and that’s why we established two types or qualification criteria.

How soon I will get the Silver/Gold membership card after I qualify for Nomad Club Silver/Gold membership ?
You should normally get your Nomad Club Elite card by courier delivery within 2 to 4 weeks after your qualifying flight. Please contact Nomad Club Service Center if 4 weeks have passed and you haven’t received the card.

How long will I receive my Silver/Gold benefits after qualification?
You will receive your Elite benefits from the date of qualification until the end of the in year in which you qualified plus fourteen months. For example, if you became a Nomad Club Silver member on 28 May 2008, your Silver membership will be valid until the end of February of 2010. If you further qualified for Nomad Club Gold in November (or any other month) of 2008, you will become a Nomad Club Gold member and will receive Gold benefits until end of February of 2010. However, in order to continue receiving your Elite benefits beyond 1 March of 2010, you would be required to again meet the qualification criteria during the 2009 calendar year.