Nomad Club

Congratulations for considering to becoming a member of Nomad Club – Kazakhstan’s first Frequent Flyer Program! You will soon be on your way to earn free travel or class of service upgrades to any of Air Astana’s exciting destinations in Kazakhstan or abroad! Nomad Club is our way of thanking you for your continuous loyalty to Air Astana!

As a Nomad Club member, you will earn Nomad Club points on all eligible Air Astana flights. Points can also be earned by using services of our partners. We will strive to continuously add new program partners to provide you with many earning opportunities in the air as well as on the ground.

Whether your travel for business or leisure, choose Air Astana every time you travel by air and your Nomad Club points will add up really fast!

This Nomad Club Membership Guide explains how the points can be earned and how to redeem the award of your choice once you’ve collected enough points, as well as answers many other questions you may have. Please read it carefully and keep for future use.

Please click here for a complete copy of Nomad Club Terms & Conditions.

For any questions about the program, please contact us:
nomadclub@airastana.com
+7 727 244 55 30

Nomad Club Service Center hours of operations are Monday to Friday 9.00-18.00 Almaty, Kazakhstan time (GMT +6).

EARNING NOMAD CLUB POINTS

It is easy to collect Nomad Club points if you follow these simple rules.

Your 9-digit membership number is shown on your membership card. The number is the same whether you are using a temporary card detached from the application form or if you have already received a permanent Blue, Silver, or Gold card by mail.

Please quote your membership number every time you make a reservation online, at any of Air Astana offices, or at your preferred travel agent. Advising your number at the time of reservation is the best way to ensure that you automatically receive the credit you deserve.

To ensure that the number has been properly recorded, or if you have forgotten to quote it at the time of reservation, we ask that you please present your membership card to the agent when checking-in for your flight.

Nomad Club Points

There are two types of Nomad Club points: Flight Points and Bonus Points.

Flight Points are earned on Air Astana flights and always count towards your Nomad Club Silver and Nomad Club Gold qualification.

Bonus Points are usually earned for partner activities. Bonus Points can also be awarded by Air Astana for certain types of flight activities, in addition to the Flight Points. For example passengers traveling in Business Class earn 50% Class of Service Bonus Points. Bonus Points contribute to your Total Points balance and thus can be redeemed for awards, but they do not count towards Elite qualification.

More information about qualifying for Nomad Club Silver and Nomad Club Gold levels can be found in the corresponding section of this Membership Guide.

Domestic Travel
For travel in Kazakhstan you will receive a fixed number of points for each one-way segment as follows:

Travel	Economy Class Y B H K L T Q	Business Class J C D Z
Within Zone 1 or Zone 2	300 points	450 points
Between Zones 1 and 2	600 points	900 points

	Keep your ticket receipts and boarding passes until the corresponding flight credits appear on your statement. You will be asked to present a copy of the ticket receipts and original boarding passes if you claim missing points.

International Travel For international travel, the number of points you will receive will be determined by distance between your origin and destination and paid fare as determined by the booking class shown on your ticket.

Points are earned on most tickets with the exception of certain types of free and deeply discounted tickets.
Please consult Nomad Club Terms & Conditions for complete details.

Nomad Club Points Accrual on International Flights

Travel between		Economy Class			Business Class
		Y	B H K L	T Q S V	J C D Z
Almaty	Antalya	3070	2456	1228	3684
	Baku	1745	1396	698	2094
	Bangkok	3096	2477	1239	3716
	Bishkek	159	127	63	190
	Hanover	3843	3074	1537	4611
	Delhi	1278	1022	511	1533
	Dubai	2186	1749	875	2624
	Kuala Lumpur	3969	3175	1587	4762
	London	4349	3479	1740	5219
	Moscow	2408	1926	963	2889
	Beijing	2445	2036	1018	3054
	Seul	3251	2601	1301	3902
	Istanbul	3055	2428	1214	3642
	Frankfurt	3963	3162	1581	4743
Astana	Hanover	3199	2559	1280	3839
	Dubai	2465	1972	986	2958
	Moscow	1765	1412	706	2118
	Novosibirsk	666	533	266	799
	Frankfurt	3343	2674	1337	4011
	Istanbul	2649	2119	1060	3179
	Urumqi	1100	880	440	1320
Aktau	Moscow	1260	1008	504	1512
Atyrau	Amsterdam	2621	2097	1049	3146
	Istanbul	1509	1207	604	1811
Kostanai	Hanover	2744	2195	1098	3293
	Frankfurt	2889	2311	1156	3467
Karaganda	Hanover	3335	2668	1334	4002
	Frankfurt	3480	2784	1392	4176
Oral	Amsterdam	2460	1968	984	2952

Distances between airports are measured in miles based on Ticketed Point Mileage (TPM) published by IATA (International Air Transport Association).

The table above shows points earned on direct itineraries. A direct itinerary may involve a stop but does not involve change of flight numbers. For international itineraries involving a domestic connection and/or stopover, domestic segments will accrue fixed points according to the accrual rules for domestic travel.

CHECKING YOUR POINTS BALANCE

You will receive a personalised Activity Statement every quarter, if you have any account activity during the statement period.

At any time you can check your account balance online and verify if a specific activity has been posted. To do this simply access your account information on this website. Your activity should normally be posted within a few days after your flight, however in some cases it may take longer. If you have not received your points within 30 days, you can submit a request for missing points credit.

CLAIMING MISSING POINTS FOR AIR ASTANA FLIGHTS

You can claim missing points within 12 months from the date of the qualifying flight activity. Activity which occurred before your joining date cannot be credited.

The easiest way to claim missing points is through this website. Simply click on here for Instructions on how to claim missing points.

Alternatively, you can mail your Missing Points Credit Request to Nomad Club Service Center. Please include your name and account number along with the details of the missing flight. You must include a copy of your ticket receipt and original boarding pass.

REDEEMING NOMAD CLUB AWARDS

Nomad Club offers free flight and upgrade awards to any of Air Astana’s exciting destinations. Please consult our award table for points required for the award of your choice.

Nomad Club Award Chart

Travel between	Flight Award		Upgrade Award (one way)
	Economy (round trip)	Business (round trip)
Within Kazakhstan Zone 1 or Zone 2	20,000	30,000	15,000
Between Kazakhstan Zone1 and Zone 2	30,000	45,000	20,000
Kazakhstan Zone 1 & 2 and Russia (Moscow) (except Aktau-Moscow )	40.000 (25,000)	60,000 (35,000)	25,000 (15,000)
Kazakhstan Zone 1 and Middle East	40,000	60,000	20,000
Kazakhstan Zone 2 and Middle East	50,000	75,000	25,000
Kazakhstan Zone 1 and India	30,000	45,000	15,000
Kazakhstan Zone 2 and India	40,000	60,000	20,000
Kazakhstan Zone 1 & 2 and Europe (except Atyrau-Istanbul)	50,000 (30,000)	75,000 (45,000)	30,000 (15,000)
Kazakhstan Zone 1 and South-East Asia/Far East	60,000	90,000	30,000
Kazakhstan Zone 2 and South-East Asia/Far East	65,000	100,000	35,000
Kazakhstan Zone 1 - Western China	25,000	35,000	15,000
Kazakhstan Zone 2 - Western China	40,000	60,000	20,000
Kazakhstan Zone 1 - Kyrgyzstan	20,000	30,000	15,000
Kazakhstan Zone 2 - Kyrgyzstan	30,000	45,000	20,000
Kazakhstan Zone 1 - Azerbaijan	40,000	60,000	20,000
Kazakhstan Zone 1 – Russia (Novosibirsk)	25,000	35,000	15,000
Kazakhstan Zone 2 – Russia (Novosibirsk)	30,000	40,000	20,000

For Flights Awards, points requirements are shown for return trip travel. You can however redeem a one-way award for a half of the points shown in the table. You can also combine a half of Business Class award with a half of Economy Class award. We make award redemption flexible so that you can tailor your award travel to your individual circumstances.

For Upgrade Awards, requirements shown are for one-way travel. You must have a confirmed and ticketed reservation in eligible booking class before applying for an Upgrade Award.

Award Redemption Procedure:
Flight Awards

1. Check your account balance to ensure you have sufficient points for the award of your choice.
2. Contact the Air Astana Call Center or a local Air Astana Sales Office to make a Flight Award booking. You may make a Flight Award booking up to 5 working days prior to the date of your desired departure. Travel agents cannot book Nomad Club awards.
3. Air Astana Call Center agent will advise you of the date and location of ticket pickup.
4. Please present your passport at the time of ticket pickup. Applicable taxes and fees must be paid at the time of ticketing.

Upgrade Awards

1. Check your account balance to ensure you have sufficient points for the award of your choice.
2. Purchase Air Astana Economy Class ticket in the eligible booking class.
3. Contact the Air Astana Call Center or a local Air Astana Sales Office to make an Upgrade Award booking. You may make an Upgrade Award booking up to 5 working days prior to the date of your departure.
4. Call Center agents will advise you when your upgrade request will be confirmed and whether you may need to visit a ticketing office for ticket re-issue prior to your travel date.
   

	There are no blackout periods for award travel, but award seats are limited, so please book early to avoid disappointment. Being flexible with your travel dates also increases the probability of finding award seats to the destination of your choice.

NOMAD CLUB Elite Levels

We believe that your extraordinary loyalty deserves a special recognition and we have reserved very special benefits for our most frequent travelers.

In order to qualify for Nomad Club Silver and Nomad Club Gold membership levels, you must complete the qualification requirements shown below within one calendar year. Once these requirements have been met, you will receive a distinctive membership card and will start enjoying a wide variety of additional benefits:

•  Elite bonus points – 25% or 50% additional points on top of your Flight Points
• Check-in priority – Nomad Club Silver and Nomad Club Gold members are welcome to check-in at the Business Class counters, where available, even when traveling in Economy Class
• Additional baggage allowance – 10 kg or 20 kg extra baggage in addition to ticketed allowance
• Business Class lounge access – Nomad Club Gold members are welcome at our airport lounges, where available, when traveling internationally in Business or Economy Class

We will look for ways to offer you more and better benefits to make your travel experience with Air Astana even more enjoyable.

Nomad Club Silver and Nomad Club Qualification Requirements and Benefits

NOMAD Club Elite Level	Qualification Requirement	Benefits
Silver	25,000 Flight Points or 30 Flight Segments	25% Bonus Points Check-in priority 10 kg additional checked-in baggage allowance Personalised luggage tags Monthly Account Statements with activity
Gold	50,000 Flight Points or 60 Flight Segments	50% Bonus Points Check-in priority Business Class lounge access 20 kg additional checked-in baggage allowance Personalised luggage tags Monthly Account Statements with activity

	Business Class lounges are available at all Air Astana destinations outside Kazakhstan, as well as Almaty and Astana airports.