About Air Astana

Frequent Flyer Program “Nomad Club” member Services Agent in sales and marketing department

Candidate’s requirements

• Higher education
• Excellent written and spoken communication skills in English, Kazakh, Russian and good PC user (Word, Excel, Internet, Outlook, MS Power )
• Knowledge Amadeus Reservations Systems
• Good communications skills
• Customer service skills and pleasant telephone behavior and manner

Responsibilities

• Supports Member Services Coordinator in all member service activities
• Answers telephone, mail, and email inquiries from Nomad Club members
• Processes pre-printed or email membership applications, inputs data into CRIS system and creates member profiles
• Processes account updates, such as address and/or telephone changes
• Checks CRIS for activity posting errors, investigates the reasons for each error, and performs manual correction
• Processes retroactive points claims in accordance with Nomad Club rules and terms of partnership agreements

Maintenance Safety Coordinator

Candidate’s requirements

• An engineer qualification (theoretical and practical)
• A sound knowledge of commercial airline maintenance and engineering operations
• The ability for clear expression in writing, good presentation and interpersonal skills
• The ability to communicate at all levels, both inside and outside the Company
• To be capable of working alone (at times under pressure)
• To be completely trustworthy and protective of confidential matters
• An authoritative approach worthy of commanding respect
• Preferred qualifications:
• Accident/Incident investigation qualification and experience
• Knowledge of Human Factors influence on aviation safety
• Quality assurance investigation qualifications and experience
• Supervisory experience
• Computer literacy

Responsibilities

• Deputize for FSC when required
• Developing and maintain standardization of Maintenance safety programme processes
• Coordinate aviation safety training/education for Maintenance related staff
• Manage the APASP particular to Maintenance activities, including:
• Assist in implementation of MEDA (Maintenance Error Detection Aid) together with Threat Error Management concepts
• Provide information and advice to the E&M management team and the airline in general on all matters relating to the safe operation of Company aircraft specific to airworthiness and related maintenance and engineering practices
• Advise on domestic and international Aviation safety developments
• Conduct E&M related safety investigations
• Conducts E&M safety programme audits
• Support development of Aviation safety awareness, specifically by:
• Facilitating trust by promoting a “Just” Aviation Safety culture within the company
• Promoting an accurate perception of company risk profile (internal and external)
• Educate staff, service providers and other stakeholders on E&M risk minimization
• Corp Safety coordinator for Bird/Wildlife strike prevention