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  • Carriage of Pets


    General Information

    Air Astana recognizes the importance of being able to transport our customers’ pets on board our flights, whether it is to enjoy a brief family holiday with your furry friend or to re-locate the animal to its new home overseas. Our primary concern is to do so safely and as comfortably as possible. 

    Air Astana allows small cats, dogs and fish (up to 8 kg) to accompany the passenger in the cabin (PETC). When transporting live fish, passengers are asked to specify the number of fish, the container size and weight, as well as the total weight.

    Cats and dogs with a weight of more than 8 kg can travel in the cargo compartments (AVIH) of the aircraft.

    Birds and rodents cannot be transported in the aircraft cabin or within passengers’ registered luggage. The transportation of birds and rodents is permitted within the cargo hold of aircraft.

    The transportation of animals must be disclosed and is subject to confirmation by Air Astana.

    Notification of the intension to carry animals and fish on board Air Astana flights must be given 24 hours in advance of your flight departure to either your travel agent or to the Air Astana Special Services desk (special.services@airastana.com). 

    Air Astana will do everything possible to make the transportation of pets as stress-free as possible. Air Astana would request, however, that customers do not present their pets at check-in without having made a preliminary booking for their transportation. Otherwise, we may not be able to carry your animal.

    The container provided for the animal must be strong enough so that the pet cannot escape during the journey. The container must also be durable with a leak-proof bottom and holes for feeding and ventilation. If the container has wheels, they must be removed or rendered inoperable. The container must also be large enough to permit the animal to stand upright and lie down comfortably in its natural position.

    Required documents for transporting of pets:

    • Pet’s passport
    • Veterinary certificate
    • Micro chip or tattoo for pet identification (for European countries*)

      * This item 3 is not necessary for travelling in Kazakhstan or to Russia.

      It is mandatory to provide all the above required documentation when booking the transportation of your pet.

      Requirements for transportation of small fish:

      • Aquarium or a glass jar with a cover (with apertures for air) and a minimum quantity of water necessary for the wellbeing of the fish.  Transportation of fish in open plastic bags is not permitted and will be denied.

      Additional Important Information for International Flights

      Air Astana tries to make the carriage of pets as simple as possible. However, the legislation covering the transportation of animals can vary from country to country.  Passengers travelling from the Republic of Kazakhstan to/from Dubai in the United Arab Emirates are not permitted to carry pets in the passenger cabin. This means that all animals, irrespective of their size, must travel in the cargo compartment of the aircraft.

      It is prohibited to transport animals to (from) India. It is not permitted to transport animals to the United Kingdom.

      Limitation on Number of Pet Units by Aircraft Type

      Pets are carried as follows in the Air Astana scheduled traffic. The limitations on number of pet units by aircraft type:

      Aircraft type
      In the passenger cabin
      As a baggage in cargo compartments

      A319, A320, A321, B757, B767

      1 business / 2 economy
      0 business / 3 economy
      2
      E190

      1 business/1 economy
      0 business/2 economy

      2

      PETC (animals transported in the passenger cabin)

      For PETC the maximum weight is 8 kg (17 lb.) including the weight of the container. Only one container per passenger is allowed.   

      For safe storage onboard the aircraft the maximum size of the container is 30 x 47 x 27 cm for A320/A321/B757/B767 and 29 x 43 x 26 cm for E190.    

      For transportation of small dogs and cats a soft bag that has been designed for transportation is recommended. These pet travel bags are available at good pet shops. Other types of soft bags may not be used for PETC transportation. It shall also be noted that when travelling from the UK, PETC may be accepted only in a hard cased container.

       

      AVIH (animals transported as baggage in the cargo holds)

      For AVIH the maximum weight is 50 kg including the weight of the container. Animals exceeding this weight limit shall be shipped as cargo under Air Waybill. Pets over 40 kg must be carried in strong wooden containers.

      For AVIH a maximum of two animals of comparable size up to 14 kg each, that are used to cohabitation, may be shipped in the same container. Animals over 14 kg must travel individually. Animals up to six months old from the same litter, up to a maximum quantity of three, may be shipped in the same container.

      Finally, not all aircraft in Air Astana’s fleet are suitable for the transportation of animals in the cargo compartments.  The Airbus 320 aircraft does not have heating facilities within the cargo hold of the aircraft, so Air Astana will be unable to carry your pet in the cargo hold of this specific aircraft type. Please ask your travel agent to confirm the type of aircraft which will be operated before booking your and your pet’s transportation.

      The charge for pets’ carriage both in cabin and in baggage compartment (including the weight of the container) is to be paid at the check-in. The fare is calculated from the excess baggage tariff per 1 kilo multiplied by 2 which depends on the route (destination) you are travelling on. You may check excess baggage fares information on our website at Excess Baggage Rates

      If you have any questions please contact special.services@airastana.com.