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Diplomatic Missions
Travelling to Kazakhstan
Fares and Ticketing
Important Notices
Baggage Information
Terms and Conditions
  • Name Change

    If your name was misspelt in your ticket that was purchased at our ticketing offices, via our Call Centre or our website, you can correct the name by contacting the Air Astana Call Centre or Air Astana ticketing office at least 72 hours before your departure. You will need to pay a 3000 KZT (in Kazakhstan) or 20 USD (abroad) Commission Fee for the name correction.

    If you have any questions or claims, please contact our Customer Service.