• VisuallyHearingImpaired
Onboard
Special Services
Cargo Services
  • Assistance to Visually and Hearing Impaired Passengers

    At Air Astana we aim to make our flights as comfortable and accessible as possible for all of our customers. Passengers with permanent visual impairments are welcome to travel on Air Astana flights with a service dog at no additional cost.  The animal is not considered as part of the passenger’s baggage allowance. A trained assistance dog may be carried in the cabin at the feet of its owner. Please make sure that the assistance dog is always muzzled and please have the required veterinary documents and certificates for the dog. Please pre-advise your agent or our Special Services desk at special.services@airastana.com ahead of travel.

    Passengers with impaired hearing can receive the care and assistance of our staff through the check-in procedure. Please advise your travel agent or inform us of your need for this service at special.services@airastana.com.