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FAQ and Help
  • Booking Changes, Cancellations and Refunds

    1. How can I change my booking?

    To change a booking, please contact the Air Astana Call Centre at +7 (727) 244 44 77 or send an e-mail to call.centre@airastana.com. You can also change your booking at your local Air Astana office.

    If you have booked through a travel agent, we recommend that you contact them to change your booking.

    To change a booking made online, please contact call.centre@airastana.com.

    Booking changes are made in accordance with fare conditions.

    2. How can I cancel and/or get a refund on an unused or partially unused ticket?

    If your ticket was purchased online, you can process refund on our website. Choose the option "Manage My Trip – Refund My Ticket". Also this section will be available here.

    Please note that the refund can only be credited to the card used to make the online purchase. 

    To cancel and/or get a refund on an unused or partially unused ticket, we recommend that you contact the agent that issued your ticket. You can also call the Air Astana Call Centre at +7 (727) 244 44 77, send an e-mail to call.centre@airastana.com or contact your local Air Astana office.

    Refunds are issued in accordance with fare conditions.