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  • Children, Infants and Unaccompanied Minors Policy

    At Air Astana, we welcome all passengers on board our services, especially our youngest travellers.  We offer a range of child and infant discounts as well as special services for children and unaccompanied minors.  The following section outlines the pricing policy for children as well as the special services for infants and young people travelling alone.

    Children and Infants

    For domestic travel within Kazakhstan: children (2-14 years old inclusive) who are travelling with a fare-paying adult pay 50% of the applicable adult fare. These children (2-14 years old inclusive) are welcome to travel on all flights in the same compartment with an adult who is 18 years or older.

    For international travel: children (2-11 years old inclusive) who are travelling with a fare-paying adult pay 50% of the applicable adult fare. These children (2-11 years old inclusive) are welcome to travel on all flights in the same compartment with an adult who is 18 or older.

    We are pleased to accommodate infants under the age of 2 travelling without the use of a seat without charge. Infants can travel on all flights in the same compartment with an adult who is 18 or older.

    Infants under the age of 2 travelling with the use of a seat pay 50% of the applicable adult fare.

    On international through flights with airline partners: 

    Children 2-11 years old inclusive who are travelling with a fare-paying adult pay 75% of the applicable adult fare. These children (2-11 years old inclusive) are welcome to travel on all flights in the same compartment with an adult who is 18 years or older. 

    Infants under the age of 2 travelling without the use of a seat pay 10% of the applicable adult fare. Infants are welcome to travel on all flights in the same compartment with an adult who is 18 years or older.

    Infants under the age of 2 travelling with the use of a seat pay 75% of the applicable adult fare. Infants are welcome to travel on all flights in the same compartment with an adult who is 18 years or older. 


    Baby Bassinet    

    Passengers travelling with young babies (1 year and younger) can use our baby bassinets to make their journey more comfortable and secure.  This service is free of charge and available on the following aircraft: Airbus A321 (economy and business class), Boeing B767 (economy and business class), Embraer E190 (economy and business class) and Airbus A319 and A320 (business class only). In order to reserve your baby bassinet please advise your travel agent when making your flight reservation or please contact special.services@airastana.com directly.  When doing so, please be aware that baby bassinets are not available on some aircraft operated by Air Astana, (not available on Boeing B757) due to the aircraft configuration.

    Unaccompanied Minors     

    Air Astana recognises that parents and guardians sometimes have no choice but to send their children on flights alone and entrust them to the airline for safe keeping.  Air Astana is pleased to welcome unaccompanied minors between the ages of 6 and 16 (6-14 for domestic flights, by parents’ wish they can be accepted till 17 included) on board its flights and hopes that the policies and procedures in place will make this decision somewhat easier.

    Air Astana charges the fixed payment for accommodating unaccompanied minors:
    KZT 9000 or USD 50 per OW journey converted into local currency for international flights.
    KZT 5000 or USD 30 per OW journey converted into local currency, for domestic flights within Kazakhstan only. 

    For domestic travel within Kazakhstan, unaccompanied minors who are between the ages of 6-13 years old pay 50% of the applicable adult fare. Unaccompanied minors aged 14 pay the applicable adult fare.

    For international travel, unaccompanied minors between 6 and 11 pay 75% of the applicable adult fare. Unaccompanied minors aged 12-15 pay the applicable adult fare.

    Please note that we cannot accept unaccompanied children for travel on connecting flights that require a change of aircraft.

    When making your reservation, the parents or guardian of the unaccompanied minor must complete and sign the application form for the unaccompanied minor’s transportation. This will include information for both the responsible adult delivering the minor upon departure and the responsible adult collecting the minor on arrival:

    • Unaccompanied Minor Name
    • Unaccompanied Minor date of birth
    • Unaccompanied flights/dates
    • Full Name
    • Relation to passenger
    • Address in departure/arrival location
    • Telephone
    • Mobile
    • E-mail address

    Unaccompanied minors under the age of 6 years cannot be accepted.

    Should the responsible adult who is taking the unaccompanied minor to the airport upon departure, or collecting them on arrival, not be the mother, father or legal guardian of the child, the mother, father or legal guardian will be asked for an attorney’s notarized letter approving the release of the child to the named responsible adult.

    For additional security, unaccompanied minors cannot be accommodated on domestic flights within Kazakhstan if the flight is scheduled to arrive at the destination after 23:00 hours.

     

    Immigration authorities in certain countries require travelers to show proof of a return ticket when crossing their borders. Travelers are advised to refer to the consular section of their destination to ascertain this requirement. In such instances, Unaccompanied Minors travelling on Air Astana International services are required to be in possession of physical proof of such return travel documents and carry a printed copy of their electronic ticket.

    Please make reservations for unaccompanied minors at least 24 hours before scheduled departure by contacting special.services@airastana.com or your travel agent.

     

    The above provisions are applicable when travel is only on Air Astana. In the event that travel combines two or more airlines, please contact your local Air Astana city or airport ticket office for further advice.

    On international through flights with airline partners, unaccompanied minors between 6 and 11 years old pay 75% of the applicable adult fare. Unaccompanied minor aged 12-17 pay the applicable adult fare. 

    Please note that for safety reasons, when carrying unaccompanied children on Air Astana flights, the minimum adult to child ratio requirement is 1 accompanying adult for every 15 children.