1) Written correspondence from legal entities and individuals, one unit of which weighs up to 3 (three) kg and has dimensions not bigger than A3 format.

2) Documents of legal entities and individuals that have identification and entitlement nature including identity cards, passports, birth certificates, marriage certificates, certificates of divorce, death certificates, vehicle registration certificates, driver licenses, diplomas of education, qualification certificates or any other documents certifying facts of legal significance. 

3) The following items are accepted for the transportation within Kazakhstan only (please select “other items” in the type of shipment): 

• state numbers for vehicles (not more than 2 units per 1 vehicle);
• stamps and seals (not more than 2 units);
• keys to vehicles with a plip without batteries (not more than 2 units) and real estate (not more than 5 units in one bunch of keys);
• external hard drives (not more than 1 unit);
• USB flash drives (not more than 2 units);
• CD-ROM, DVD-ROM and Blu-ray discs (not more than 10 items).

A special rate applies for these items as well as for the transportation of documents that have certification and entitlement (described above). 

The packages with dimensions bigger than A4 as well as the packages containing state numbers for vehicles, stamps, seals, keys to vehicles and apartments, external hard drives, USB flash drives, CD-ROM, DVD-ROM and Blu-ray discs are wrapped up by a sender and accepted for sending in unsealed form.

The dispatch accepted for transportation, can not contain more than three documents of a legal entity or individual that has identification and entitlement nature in one envelope.

Nur-Sultan

119, Kabanbay Batyr str., International Airport Nursultan Nazarbayev
Terminal 2, 2nd floor, Air Astana office
Tel.: +7 (717) 228 64 78
Working hours: 06:00-21:30 daily
Mailing acceptance: 2 hours before the departure
Mailing distribution: 1.5 hours after the arrival

Almaty

2, Mailin str., Almaty International Airport
Domestic departures, 2nd floor, Air Astana office
Tel.: +7 (727) 270 30 53
Mailing acceptance: 08:00-23:00 daily, 2 hours before the departure
Mailing distribution: 08:00-00:00 daily, 1 hour after the arrival

Aktau

Aktau International Airport
Terminal 1, 2nd floor, Air Astana office
Tel.: +7 (729) 260 97 37
Working hours: 09:00-16:00 & 20:30-02:00 daily
Mailing acceptance: not later than 2 hours before the departure
Mailing distribution: 1 hour after the arrival

Aktau, 11 micro-disctrict
«Atrium» Business Center №7, 2nd floor
Tel.: +7 (729) 243 49 06
Working hours: Mon-Fri 09:00-18:00
Mailing acceptance: not later than 2 hours before the departure
Mailing distribution: 1 hour after the arrival        

Atyrau

2, Abulkhayr str., Atyrau International Airport
2nd floor, 2 office
Tel.: +7 (712) 220 92 75
Working hours:  09:00-21:00 daily, lunch-break 12:00-13:00
Mailing acceptance: not later than 2 hours before the departure
Mailing distribution: 1 hour after the arrival

Shymkent

Abayskiy distr., Shymkent International Airport
Air Astana office
Tel.: +7 (725) 245 50 31, +7 (725) 245 50 54
Working hours: 11:00-14.00, 19:00-20:00 & 23.00-00:00 daily
Mailing acceptance: not later than 2 hours before the departure
Mailing distribution: 1 hour after the arrival   

Aktobe

Aktobe International Airport
44А, Bogenbay Batyr str., 2nd floor
office 2, Air Astana Ground Services
Tel.: +7 (713) 222 95 66
Working hours: Mon-Thu 08:30-20:30, Fri 10:30-22:30, Sat 8:30-19:30, Sun 8:30-21:30, lunch-break 14:00-15:00
Mailing acceptance: not later than 1.5 hours before the departure
Mailing distribution: 1 hour after the arrival

Uralsk

Terektinskiy district, Podstepnoye village, Uralsk International Airport
2nd floor, office 2, Air Astana Ground Services (in case the GS representatives are out of the office, the ticketing office next door will be able to assist you)
Tel.: +7 (711) 293 97 90
Working hours: Mon, Tue, Thu, Fri, Sat, Sun 07:00-12:00&13:00-19:00, lunch-break 12:00-13:00; Wed 07:30-14:30 & 20:00-00:00, break 14:30-20:00
Mailing acceptance: not later than 1.5 hours before the departure
Mailing distribution: 1 hour after the arrival   

Karaganda

"Sary-Arka" Karaganda International Airport
2nd floor, Air Astana office
Tel.: +7 (721) 242 86 13, +7 (771) 771 00 12
Working hours: Mon-Thu 09:30-19:00, Fri 09:30-19:00, Sat 09:30-19:00, Sun 09:30-19:00, lunch-break 13:30-14:30
Mailing acceptance: not later than 2 hours before the departure
Mailing distribution: 1 hour after the arrival

Ust-Kamenogorsk

Ust-Kamenogorsk International Airport
1st floor, office 1, Air Astana Ground Services
Tel.: +7 (723) 254 24 10
Working hours: Mon-Fri 07:30-19-30, lunch-break 12:00-13:00
Mailing acceptance: not later than 1.5 hours before the departure
Mailing distribution: 1 hour after the arrival

Kostanay

Kostanay International Airport
1st floor, Air Astana office
Tel.: +7 (714) 257 61 89
Working hours: 09:00-17:00 daily, lunch-break 13:00-14:00
Mailing acceptance: not later than 1.5 hours before the departure
Mailing distribution: 1 hour after the arrival

Kyzylorda

"Korkyt-Ata" Kyzylorda International Airport
1st floor, Air Astana Ground Services
Tel.: +7 (724) 226 16 21
Working hours: Mon-Sun - 07:00-16:00, lunch-break 11:00-12:00
Mailing acceptance: not later than 1.5 hours before the departure
Mailing distribution: 1 hour after the arrival

Pavlodar

Pavlodar International Airport
Aviacity, 1, 2nd floor
Air Astana office
Tel.: +7 (718) 270 47 57
Working hours: 08:00-17:00 daily, lunch-break 12:00-13:00
Mailing acceptance: not later than 1.5 hours before the departure
Mailing distribution: 1 hour after the arrival

Bishkek

Avia Travel Club
62, Tynystanova str.
Tel.: +996 (312) 301 689, mob: +996 (550) 302 200
Working hours: Mon-Fri 9:00-18:00
Mailing acceptance: not later than 6 hours before the departure
Mailing distribution: next day after the arrival

Moscow

Sheremetyevo International Airport
Terminal E, 2nd floor
Air Astana Ticketing Cashier №5
Tel.: 8 (495) 578 11 37
Working hours: 07:00-24:00 daily, breaks: 12:00-13:00, 17:00-18:00
Mailing acceptance: not later than 3 hours before the departure
Mailing distribution: 2 hours after the arrival

Saint-Petersburg

Pulkovo Airport
Pulkovskiy high-road, 41 bld., 3А
Airport ticketing office
SuperКасса, 3rd floor
opposite the registration desks
Working hours: 24/7
Mailing acceptance: 2 hours before the departure
Mailing distribution: 1.5 hours after the arrival

Novosibirsk

Tolmachevo International Airport
terminal А, cashiers №2 & №3
Tel.: +7 (383) 216 99 55
Working hours: 24/7
Mailing acceptance: 2 hours before the departure
Mailing distribution: 1.5 hours after the arrival

Yekaterinburg

Cargo Group
41, Bahchivanzhi str., bld. У
Tel.: 8 (343) 206-04-28, 206-04-29, 8 800 250 00 51
Working hours: 09:00-20:00 daily
Mailing acceptance: 4 hours before the departure
Mailing distribution: 2 hours after the arrival

Kazan

Kazan International Airport
Terminal 1а, SKYLAND cashier
Tel.: 8 (843) 267 87 22
Work schedule: daily
Mailing acceptance: 2 hours before the departure
Mailing distribution: 1.5 hours after the arrival

Omsk

City office:
10, Carl Marks str.
Tel.: 8 (3812) 535 818
Working hours: 09:00-21:00 daily
Mailing acceptance: 3.5 hours before the departure
Mailing distribution: 3.5 hours after the arrival

Airport office:
Omsk International Airport, cashier №3
Tel.: 8 (3812) 517 945, 8 (913) 141 14 44
Working hours: 06:00-21:30 daily
Mailing acceptance: 2 hours before the departure
Mailing distribution: 2 hours after the arrival