Essential Information

• Diplomatic Missions

  • Diplomatic Missions in Kazakhstan

  • Diplomatic Missions Abroad

• Destination Guides

  • Flights to Astana

  • Flights to Almaty

  • Flights to Aktau

  • Flights to Aktobe

  • Flights to Amsterdam

  • Flights to Antalya

  • Flights to Atyrau

  • Flights to Baku

  • Flights to Bangkok

  • Flights to Beijing

  • Flights to Bishkek

  • Flights to Delhi

  • Flights to Dubai

  • Flights to Dushanbe

  • Flights to Frankfurt

  • Flights to Ho Chi Minh City

  • Flights to Hong Kong

  • Flights to Istanbul

  • Flights to Karaganda

  • Flights to Kazan

  • Flights to Kiev

  • Flights to Kostanay

  • Flights to Kuala Lumpur

  • Flights to Kyzylorda

  • Flights to London

  • Flights to Moscow

  • Flights to Novosibirsk

  • Flights to Omsk

  • Flights to Oskemen

  • Flights to Pavlodar

  • Flights to Saint Petersburg

  • Flights to Seoul

  • Flights to Shymkent

  • Flights to Tashkent

  • Flights to Tbilisi

  • Flights to Urumqi

  • Flights to Yekaterinburg

• Travel to Kazakhstan

  • About Kazakhstan

  • Visa and Passport Information

  • Enjoy 72-Hour Visa-Free Regime in Kazakhstan

• Fares and Ticketing

  • Fares and Fare Rules

  • Electronic Ticket Information

• Important Notices

  • IDs Valid for Air Carriage within Kazakhstan

  • Check-in and Boarding Deadlines

  • Passenger Behaviour Rules

  • Information for Expectant Mothers

  • Name Change

  • New Air Passenger Duty Regulations for Travels from UK

• Baggage Information

  • Baggage Allowance

  • Dangerous Goods

  • Excess Baggage Rates

  • Delayed Baggage

  • Smart baggage

• Terms and Conditions

  • Rules of Air Carriage of Passengers and Baggage

  • General Conditions of Contract

  • Online Booking Terms and Conditions

  • Terms and Conditions for Alternative Payment for Air Tickets

  • Privacy Policy

  • Copyright Notice

  • Air Astana Website Terms of Use

• FAQ and Help

  • General Questions

  • Booking Changes, Cancellations and Refunds

  • Online Booking

  • Onboard

  • Baggage

  • Nomad Club

  • Special Needs

  • Web Check-in