Dear Passenger, 

At times, we have to make necessary changes that can affect your flight. These changes may arise due to various reasons, such as technical issues, weather conditions, or unforeseen events. Consequently, we may need to adjust the flight route, date, time, or even cancel the flight. Please be assured that we make every effort to notify you of these changes as promptly as possible. 

We send notifications regarding these changes through text messages and/or email, using the contact information provided in your booking. The timing of these notifications may vary depending on when the changes occur. 

To ensure you receive timely updates, we kindly request your cooperation in the following ways: 

• Providing us with an accurate and active phone number and email address when booking your ticket through our Call Centre, ticketing offices, or travel agents. When booking on our website, please double-check your contact details to avoid any errors. 
• Maintaining continuous access to your inbox and staying watchful of SMS and email notifications from Air Astana. 

Please note that we will not use this contact information for marketing purposes unless we obtain your explicit permission to do so. 

To receive flight status notifications promptly, make sure that the contact information provided during the booking process is accurate and up to date. This ensures that you are promptly informed of any changes to your flight. 

You will receive real-time updates on flight delays and any adjusted check-in deadlines through SMS notifications sent to the phone number provided during your booking. However, it is advisable to arrive at the airport before the scheduled check-in closure time for your flight, even in the event of a departure delay. 

Flight cancellations are indicated in the flight status information. You will also receive notifications if your flight is canceled.