Group booking: as per the airline terminology any requests for booking with the count of passengers exceeding 10 or above are classified as a group space request.

The ticket price includes Nett fare + taxes.

Group Nett Fare depends on the group size, destination, seasonality (high season/low season), travel period, and number of available seats.

Airport and other charges are to be paid additionally.

Service fee: to get more information about fees please follow the link. 

Child discount: please let us know if you are travelling with children, so we can take this into account.
Children under 2 years old can travel on their parent’s lap free of charge. If a child has his/ her own seat, usually the normal fare applies. Discount for children 2-11 years old (inclusive) for international travel and 2-14 years old (inclusive) for domestic travel within Kazakhstan is subject to consideration.

Baggage: the baggage allowance of each person in the group is equal to that of the number of individual passengers. 

Summarizing of norms of free baggage allowance in weight is not permitted. Baggage should be registered for each passenger individually.

If you are travelling with an extra piece of luggage or additional baggage to get more information about fares and conditions please click here.

Special assistance or special requests: if you require special assistance because:

• you are ill
• you have limited mobility
• you have an animal pet with you
• you are pregnant
• you need special help

we will try to do our best in order to assist you if you inform us in advance about your needs by contacting via Help Centre. To get more information please click here.

Terms and conditions: as soon as the fare for your group is announced and a confirmation letter is received, we will provide you with a letter with terms and conditions exclusively for your group.