Air Astana
Rules of Conduct for Passengers
Rules of Conduct for Passengers

We are dedicated to ensuring that your journey is not only comfortable but also safe and enjoyable for everyone. To create a pleasant travel experience for all passengers, there are some important guidelines and passenger behaviour rules. These rules are designed to promote respect, courtesy, and consideration throughout your flight. Please take a moment to review our guidelines, and thank you for helping us maintain a welcoming and respectful atmosphere on our flights. 

Air Astana Policy
Air Astana has a policy regarding unacceptable passenger behaviour, which outlines the following:
Unacceptable behaviour will result in consequences.
Staff members are authorized to prevent and stop unacceptable passenger behaviour.
Instances of unacceptable behaviour will be reported to the relevant authorities, and Air Astana will provide full assistance in prosecuting passengers for any criminal offenses.
In the interest of flight safety and to protect company staff and equipment, Air Astana may take legal action if the above measures are deemed insufficient. Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Unacceptable Behaviour
Unacceptable offenses by an Air Astana passenger include the following actions:
Placing the aircraft or any person on it in danger.
Threatening, abusing, or insulting the crew or other passengers.
Intentionally obstructing the crew in carrying out their duties.
Disregarding the crew's safety or security instructions.

Air Astana is authorized to take appropriate actions to address unacceptable passenger behaviour, which may include: 

  • Denying the passenger the right to continue on the remaining legs of the journey. 
  • Handing the passenger over to the relevant authorities, possibly leading to prosecution for any criminal offenses committed by the passenger in accordance with the destination country's laws. 

If a passenger's unacceptable behaviour leads to an unscheduled aircraft diversion, the passenger is required to cover the reasonable and proper costs associated with the diversion. In the event that the passenger declines to pay these costs, Air Astana retains the right to pursue legal action to recover the damages incurred. 

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Help Centre

You can access helpful information about our services or submit your requests on various subjects directly to Air Astana.