We are dedicated to ensuring that your journey is not only comfortable but also safe and enjoyable for everyone. To create a pleasant travel experience for all passengers, there are some important guidelines and passenger behaviour rules. These rules are designed to promote respect, courtesy, and consideration throughout your flight. Please take a moment to review our guidelines, and thank you for helping us maintain a welcoming and respectful atmosphere on our flights.
Air Astana is authorized to take appropriate actions to address unacceptable passenger behaviour, which may include:
- Denying the passenger the right to continue on the remaining legs of the journey.
- Handing the passenger over to the relevant authorities, possibly leading to prosecution for any criminal offenses committed by the passenger in accordance with the destination country's laws.
If a passenger's unacceptable behaviour leads to an unscheduled aircraft diversion, the passenger is required to cover the reasonable and proper costs associated with the diversion. In the event that the passenger declines to pay these costs, Air Astana retains the right to pursue legal action to recover the damages incurred.
![Expectant Mothers](/_next/image?url=https%3A%2F%2Fassets-eu-01.kc-usercontent.com%3A443%2Fd5eab2ce-d0cf-0106-dfb7-ff2154f01a04%2F0b58882c-8124-43c5-9836-9f65fee32b62%2Fexpectant%2520mother2.jpg&w=256&q=75)
![Young Flyers](/_next/image?url=https%3A%2F%2Fassets-eu-01.kc-usercontent.com%3A443%2Fd5eab2ce-d0cf-0106-dfb7-ff2154f01a04%2F182d9724-0c22-4632-8a39-538662d91f16%2Fyoung%2520flyers.jpg&w=256&q=75)
![Terms and Conditions](/_next/image?url=https%3A%2F%2Fassets-eu-01.kc-usercontent.com%3A443%2Fd5eab2ce-d0cf-0106-dfb7-ff2154f01a04%2Fd9ba64cf-cf65-4ef4-9b3f-96d7a693e319%2Fterms%2520and%2520conditions.png&w=256&q=75)
![Travelling with Children](/_next/image?url=https%3A%2F%2Fassets-eu-01.kc-usercontent.com%3A443%2Fd5eab2ce-d0cf-0106-dfb7-ff2154f01a04%2F12349d84-bc79-4dc7-b256-f9279c989ac2%2Ftraveling%2520with%2520children.jpg&w=256&q=75)
You can access helpful information about our services or submit your requests on various subjects directly to Air Astana.