Contact Air Astana
Contact Us
Almaty: +7 (727) 244 44 77, +7 702 702 44 77
Astana: +7 (717) 258 44 77, +7 705 927 44 77
Other cities in Kazakhstan (landline only): 58 44 77
Ticketing Offices
Please select a city from the list.Cargo Sales Offices
Our Cargo Sales Offices Worldwide
Other Contact Information
Whistleblowing Channels
Share Your Flight Experience with Us
Frequently Asked Questions
If you require assistance with issues like flight disruptions or baggage problems, or if you have feedback to share with us, you can easily do so through our Help Centre. Simply fill out the appropriate form, providing all the necessary details and attaching any relevant documents. Our team will review your submission and provide the necessary assistance or address your feedback accordingly.
Passengers can contact Nomad Club by filling out a request in the Help Centre. Our support team will respond to your inquiries and assist with any membership-related queries.
Yes, we offer a convenient WhatsApp online consultant service to assist you with various inquiries such as checking flight status, booking MySEAT, and more. Simply save the number +7 702 702 0074 on your device and feel free to reach out to us anytime. Our team is available 24 hours a day to assist you with your requests.
For inquiries regarding the head office of Air Astana, the office is located at 4A Zakarpatskaya Street, Almaty 050039, Kazakhstan. You can reach us by +7 (727) 258 41 35 or by email. Our office hours are from 08:00 AM to 05:00 PM.
Questions related to the creation/change/cancellation of bookings, refunds, special and other requests related to your trip should be sent to the Call Centre.