1. Introduction

1.1 Nomad Club is the frequent flyer programme of Air Astana. Members of Nomad club shall receive points for eligible Air Astana flights and partners activities. 

1.2 Participation in Nomad Club is subject to these Terms and Conditions. Member confirms that familiarized with Terms and Conditions and accepted them by clicking the “Submit” button when applying online.

2. Membership

2.1 Membership in Nomad Club is open to individuals of at least two (2) year of age. Membership applications submitted by minors (individuals aged less than 18 years) must be agreed with in writing by a parent or legal guardian. Membership is not open to families, groups, companies, trusts, partnerships, government departments or agencies, or other entities.

2.2 Self-registration in the programme by children under the age of 18 using personal email addresses is not allowed. Registration of children under 18 years of age is carried out by one of the parents or guardians through the Help Centre.

2.3 Subject to local laws and restrictions, membership is open to residents of any country who online register on our website by submitting a fully completed application form. If an application form is not fully completed, Air Astana may reject the application or request additional information from the applicant. Air Astana reserves the right to refuse membership without providing a specific reason for such refusal.

2.4 Application for membership shall serve as an authorization for Air Astana to process and store the supplied personal information and to use it for research, marketing, customer service and public relations purposes. Only if required by law, this information may be shared with government agencies, with or without the knowledge or consent of the members.

2.5 A member of the program may update personal data by notifying Nomad Club Member Support staff in writing or by independently accessing their account on our website at any convenient time. The program member is responsible for ensuring the accuracy of their postal address, email address, and telephone number. Air Astana bears no responsibility for undelivered mail or rewards due to an incorrect address. Changing the account name is only possible by submitting reliable legal evidence to the Help Centre.

2.6 Each member may maintain only one Nomad Club account. Enrollment of several persons in a single account (joint account) and multiple enrolments by one person are not allowed. In the event that more than one account has been assigned to the same individual (duplicate accounts), Air Astana reserves the right to close/cancel any one of the two accounts at its own discretion.

2.7 Merging or pooling accounts registered in different names is not allowed.

2.8 Air Astana reserves the right to terminate membership, and cancel all accrued points in the event of misconduct, fraud, or failure to follow these Terms & Conditions, and Terms and Conditions or passenger transportation of airline and misuse of the card or programme awards. The member shall be held liable for all related damages, litigation and transaction costs.

2.9 Members may terminate their membership by written notice to the Help Centre or online via personal account at any time. In this case, all accumulated points shall be cancelled.

2.10 Nomad Club shall terminate member’s account and cancel all accrued points upon receiving a notification of member’s death. Nomad Club may also transfer the unused points to the member’s next of kin’s account, in which case a legal proof of the relationship shall be required.

3. Membership Card

3.1 Nomad Club Virtual card. You can access your Nomad Club virtual membership card through your personal account on website or mobile application after you create your membership.

3.2 Permanent Nomad Club plastic card. A plastic membership card is available only for elite members and shall be mailed to member within 2-4 weeks after attaining elite status. The membership card can be used only by a person whose name is authorized on it. Nomad Club membership card is not a credit card, debit card or ATM card. The card is the sole property of Air Astana and must be returned to Air Astana upon request. Air Astana reserves the right to request that members produce the membership card for identification purposes or for benefits delivery purposes at any time.

3.3 Members can use their virtual card in the Air Astana app for iOS and Android. The virtual card completely replaces the permanent card.

3.4 Nomad Club Silver, Nomad Club Gold, and Nomad Club Diamond membership cards are limited by their expiration date and entitle cardholders to additional benefits during the validity period of their Elite memberships. Please refer to Section 6, Elite Programs and Benefits, for details of the Nomad Club Elite programs.

4. Earning Points

The units of accumulation in the Nomad Club programme are a Nomad point and a mile. Miles are awarded for flights with Air Astana and affect the promotion to the elite levels. Nomad points are awarded for the flights with Air Astana and for use of goods and services of Nomad Club programme partners, as well as for other Air Astana activities provided under the Programme. However, Nomad points are not used to upgrade to elite levels. 

4.1 Points and Miles for Travel on Air Astana

4.1.1 For travels on Air Astana regular flights, members receive points and miles. Nomad Club accrues miles and points based on spending. Members shall receive a fixed number of miles and points for each flown one-way segment, depending on the fare cost shown on the ticket, for all flights from 17 May 2024 onwards. Accrual of points and miles for flights until 17 May 2024 shall be based on the ticketed point mileage.

4.1.2 In the Nomad Club loyalty programme, for domestic flights within Zone-1* and Zone-2**, members shall receive fifteen (15) points and miles for every 1,000 KZT spent. For flights between Zone-1 and Zone-2, members shall earn twenty (20) points and miles per 1,000 KZT spent. International flights shall earn three (3) points per one USD spent. There is a maximum cap of 3,000 points and miles for domestic flights and 5,000 points and miles for international flights, meaning members cannot exceed these limits per flight. One flight can include stopovers and several segments. 

*Zone 1: Almaty, Astana, Kyzylorda, Oskemen, Shymkent

**Zone 2: Aktau, Aktobe, Atyrau, Uralsk

4.1.3 Points and miles shall only be awarded for the ticket fare, excluding taxes and additional surcharges.

4.1.4 The total fare amount is determined based on the fare filed in our accounting revenue systems after the flight has been completed.

4.1.5 Points and miles for tickets issued with IT fare and flights completed before 17 May 2024 shall be credited based on the TPM.

4.2 Points and Miles are credited based on TPM. The distance between the origin and destination is determined using Ticketed Point Mileage (TPM) published periodically by the International Air Transport Association (IATA). The actual points and miles credited may vary from those indicated in Nomad Club materials, as the latter are based on the TPMs published by IATA at the time of printing. The number of points and miles to be credited for domestic flights is detailed in the table.

4.2.1 In below table referral for coefficients to be applied for international accruals on TPM base. Booking classes eligible for point accrual and corresponding accrual factors are shown in the table below:

4.2.2 Members may earn miles and points on all regular scheduled flights where an Air Astana flight number and airline code (KC) are indicated, and Air Astana is the operating carrier.

4.2.3 Miles and Points shall not be awarded for cancelled flights. In the event of re-accommodation on another flight or on the flight of another carrier, also as in cases of class of service upgrade by the airline initiation, points and miles shall be awarded as per originally purchased ticket from Air Astana taking into account the original itinerary and booking class.

4.2.4 Members may earn Nomad Club miles and flight segments only on eligible tickets. Award tickets, free tickets, award tickets, reduced-rate companion tickets, employee discount tickets, travel agency/industry discount tickets, charter tickets, infant tickets, group tickets booked in booking class G, or tickets issued subject to special provisions are ineligible for miles and flight segments accrual. Booking classes not eligible for accrual include I, R, U, X, N, G, O.

4.2.5 Members traveling on upgrade awards or any other type of upgrade shall accrue miles and points for the originally purchased class of travel.

4.2.6 Miles and points are awarded to the passenger using the ticket, regardless of who paid for the ticket. Purchased but unused tickets do not accrue miles and points.

4.2.7 When a flight is eligible for points/mileage credit in more than one frequent flyer programme, points or miles can be earned in only one programme. After check-in members cannot change the programme in which credit shall be earned.

4.2.8 Retroactive miles and point credit is allowed for the flights made in last 12 months before the programme joining date, but not exceeding 12 months from the date of the flight.

4.2.9 Air Astana reserves the right to change or modify the programme accrual rules, including accrual levels and eligible booking classes. Air Astana reserves the right to deduct incorrectly posted points.

4.3 Points for Partner Transactions

4.3.1 Members of the Nomad Club can accumulate points through the purchase or utilisation of products and/or services offered by Nomad Club programme partners. The rates and conditions for accruing points from partner transactions are defined by specific agreements between Nomad Club and its partners, which may be subject to modification. It is the responsibility of members to confirm their eligibility to earn points at the time of booking or purchasing services from our partners.

4.3.2 Members are encouraged to consult the Air Astana website's Partners section or reach out to the Nomad Club Service Centre for the most up-to-date list of Nomad Club partners and the terms of partner participation in the Nomad Club programme.

4.3.3 Points earned through partners are generally considered points and do not count toward Elite qualification. Please refer to 6. Elite Programs and Benefits for details of the Nomad Club Elite programs.

4.3.4 Air Astana shall accept no liability for any losses or damages resulting from the use of Nomad Club partners’ products or services.

4.4 Points Validity

4.4.1 Points awarded for flights shall be valid for three years (36 months) from the flight date. Points earned through transactions with programme partners shall also be valid for three years (36 months) from the transaction date.

4.4.2 Points awarded to a personal account through any promotions shall not be considered as miles and will not impact the progression to the next membership tier.

4.4.3 Unused points shall be cancelled from the member's account upon expiry. The cancelled points are not subject to restoration.

4.5 Points Tracking

4.5.1 The crediting of points to member accounts is dependent on an automated tracking system. Members must provide their membership number when making a reservation. If booking through a travel agency, members must ensure that their Nomad Club membership is specified as well.

4.5.2 Members are required to produce their plastic or virtual membership cards at the time of check-in, even if the number has already been provided during the reservation stage.

4.5.3 Members are recommended to keep evidence of their travel, such as a copy of the passenger ticket receipt and the original boarding pass, until the flight activity is reflected on their statement.

4.5.4 Members must present their membership cards at the time of purchasing Nomad Club partners' products or services. It is important to retain proof of purchase, as it may be necessary for verifying missing credits.

4.5.5 Air Astana flight and partner activity may take up to four (4) weeks to be recorded in the Nomad Club system.

4.5.6 Members are encouraged to view their account balance and recent transactions online at View Activity Details section. 

4.6 Account Statements

4.6.1 Members shall receive monthly account statements.

4.6.2 If the points on the statement are found to be posted incorrectly, members should notify Nomad Club Help Centre within three (3) months of receiving their statement. Air Astana reserves the right to decide whether the activity printed on the statement is correct and may choose to request supporting documents from the member to proceed with correcting any activity error. Any changed and/or corrected activity shall appear on the next scheduled statement.

4.7 Missing Points and Miles

4.7.1 Every effort is made to ensure that points and miles are credited accurately. However, if a flight credit has not been posted, members can retro claim points online on Air Astana website. 

4.7.2 Retroactive claims for missing points in partner transactions are applicable for the past six (6) months as per agreements with partners, and for flights within twelve (12) months from the flight date, but not earlier.

4.7.3 The credited points shall appear on the next scheduled statement.

4.7.4 Air Astana is responsible for ensuring that points are posted for eligible transactions. Air Astana retains the right to make the final decision on what qualifies as an eligible transaction, determine the number of points to be credited, and may also choose not to award points at its discretion without specifying the reasons.

5. Redeeming Awards

5.1 General Provisions

Nomad Club programme offers award tickets, upgrades and other arrangements defined by Air Astana. Only award tickets may be booked online. Upgrades for Air Astana flights cannot be booked online.

5.1.1 Members who have accumulated a sufficient number of points are eligible to redeem Nomad Club awards. Nomad Club offers flight awards and upgrade awards and for comfortable seats MySEAT at check-in desks and and other arrangements defined by Air Astana.

5.1.2 All Nomad Club awards are good on scheduled Air Astana flights only, issued on the airline’s blank. Awards are not available on flights operated by Air Astana code-share partners and subsidized routes. Also awards are not available on charter flights operated by Air Astana.

5.2 Award Tickets 

5.2.1 Award tickets can be issued online one our website via personal account, mobile apps or Nomad Club service centre. 

5.2.2 The point requirements for flight awards are specified for one-way flights in the Award Chart. The required number of points depends on the demand factor of the flight. Children over two (2) years of age require the same number of points for awards as adults. Infants under two (2) years of age, not occupying a seat, travel free as long as they are accompanied by an adult award traveller. The age of the infant must be less than 2 years old at all travel dates. There is a limit of one infant per adult award traveller.

5.2.3 Travels made using award tickets do not earn miles, flight segments or points.  

5.2.4 Elite members are entitled to access all benefits for flights made using award tickets.

5.2.5 Points for upgrading service class are specified for one-way flights. For round-trip upgrades, twice the indicated points are required. Upgrading service class from economy to business class is only possible for permitted booking classes.

5.2.6 Provisions for Nomad Club upgrade awards and award tickets issued via the service centre. All upgrade awards are for one-way travel; a roundtrip upgrade requires two one-way upgrade awards. Upgrade awards enable upgrades from Economy to Business cabins when travelling on eligible tickets.

5.2.7 Tickets eligible for upgrade awards include booked in booking classes Y, B, H, K, L, T, Q, S, V, E, P, M. Tickets booked in any other booking class are not eligible for upgrade awards. Members must have confirmed and ticketed reservations prior to requesting upgrade awards.

5.2.8 To book upgrade award travel, members must get in touch with the Air Astana Call Centre or a designated sales office in Kazakhstan or abroad no later than three (3) working days prior to the desired date of travel. A list of sales offices is published in the About Air Astana section of the Air Astana website.

5.2.9 Upon confirmation of your request for an award ticket or upgrade, Nomad Club agents will contact you via email to advise you of the fees or the difference in airport charges between Economy Class and Business Class. The award ticket can be booked at any Air Astana sales office or through the Reservation and Information Centre. Requests for an award ticket are processed on a first-come, first-served basis depending on the date of departure, but no later than 3 working days prior to the desired date of departure. 

5.2.10 All surcharges, taxes and fees are responsibility of the member or passenger and must be paid at the time of ticketing an award ticket or upgrade.

5.2.11 It is the responsibility of members to ensure that they have sufficient points for the desired award. Neither flight nor upgrade award reservation can be made unless the member has sufficient points in their account.

5.2.12 All segments must be confirmed. No open-dated tickets, wait-listing, or standby travel is allowed for Nomad Club awards.

5.2.13 Members travelling on award tickets who do not turn up for the flight for which they are holding confirmed reservation shall be considered a no-show and the ticket cannot be refunded or the departure date changed. Members travelling on a round trip cannot refund or change the date of travel for partially used tickets with an expired date of travel. 

For timely rebooking of your ticket, please contact Air Astana Call Centre 72 hours (3 days) before departure on international flights and/or 24 hours (1 day) before departure on domestic flights:

Contact in Almaty: + 7 (727) 244 44 77

Contact in Astana: + 7 (717) 258 44 77

Working hours: 24/7

In case of contacting less than 72 hours (3 days) before the departure of an international flight and/or less than 24 hours (1 day) before the departure of a domestic flight, points are not refundable, and the flight date cannot be changed.

5.2.14 Travel agents are not authorized to book awards or issue award tickets on behalf of Air Astana.

5.2.15 Air Astana may at any time modify the number of points required to obtain a particular award, withdraw an award, or impose a period in which no awards shall be available.

5.3 Awards Availability

5.3.1 Nomad Club awards do not have blackout dates, ensuring availability on all flights. However, Air Astana retains the discretion to restrict the availability of seats for flight or upgrade awards across all flights and classes of service. While seats may still be purchasable, they may not be accessible for redemption through the Nomad Club. Members are encouraged to book early, especially for popular destinations or during peak travel seasons.

5.3.2 If the preferred dates for booking an award ticket online are unavailable, members can reach out to the Nomad Club service centre either by phone or through the Help Centre and submit a special request to open award seats. However, it is important to note that such special requests do not guarantee a positive response or the opening of seats for an award ticket.

5.4 Transferability of Awards

5.4.1 The Nomad Club reward can be issued by the Nomad Club member to any individual. Once issued, transferring the reward to another individual or changing the recipient’s name is prohibited. Nomad Club awards cannot be sold, purchased, bartered, or exchanged for cash. 

5.4.2 An award ticket or upgrade may be transferred to another person.

5.4.3 The Nomad Club retains the right to selectively verify and validate the issuance of award tickets and/or the transfer of any rewards from the member who originally obtained the reward or transferred it to others. This verification process may involve contacting the member via telephone, requesting documentary evidence from them, and in certain cases, conducting a video call with the Programme Manager to approve the issuance or transfer of such rewards.

5.5 Other Award Conditions

5.5.1 Stopovers

One stopover is allowed on flight award itineraries. Stopover should not exceed 24 hours. Upgrade award stopovers are subject to the conditions of the original ticket.

5.5.2 Open Jaw Tickets

Open jaw tickets are allowed (i.e. passenger may arrive in one city and return from another) as long as both cities are within the same award zone.

5.5.3 Validity of Award Tickets

Award tickets are valid for one year after the date of issue stated on the ticket. Validity of award tickets cannot be extended and points for expired tickets cannot be reinstated.

5.5.4 Changes of Travel Date

Flight date changes on a award ticket can be made once without penalty if there are available seats in the authorized booking classes and if the deadline for applying for rebooking is met. All subsequent changes can only be made upon payment of a penalty of 3,000 points or 15,000 KZT from the participant's account. In case the cost of a ticket for points on the desired date is higher than the amount of points paid for the original ticket, the difference in points must be paid from the same account. Changes must be made no later than 72 hours (3 whole days) before departure for international flights and 24 hours (1 whole day) for domestic flights before the departure shown on the ticket. Members must contact the Air Astana Call Centre or visit a ticket sales office to make these changes.

5.5.5 Re-Depositing Points for Unused Awards

Upon confirmation from the programme member for an award travel, Nomad Club agents deduct points from the member's account. Once points are deducted from the member's account, an award ticket is considered issued. If a member has not utilized an award ticket by paying airport and other charges, or if the issued award ticket or upgrade has not been fully utilized, it can be returned, and the points for it will be reinstated to the member's personal account with a deduction of 5,000 points. Members must contact Air Astana, providing the award ticket number, to request the re-deposit of the award no later than 72 hours (3 whole days) for international flights and 24 hours (1 whole day) for domestic flights before the departure shown on the ticket. Please allow up to seven (7) days for processing. Points for partially used or expired tickets cannot be re-deposited. Additionally, points due to expire upon re-depositing will not be reinstated.

5.5.6 Other Award Changes

Changes of routing, class of service, name, and all other changes require a re-depositing of the old award and issuance of a new award. Unless the Member has sufficient points for the new award, the old award must be re-deposited before the new award can be issued. Members must allow at least seven (7) working days for Nomad Club Service Centre to process award re-deposit.

5.5.7 Lost/Stolen Award Tickets

Standard airline procedure for lost/stolen ticket re-issue applies to lost/stolen award tickets. Please contact the nearest Air Astana ticketing office or Nomad Club Service Centre for information.

6. Elite Tiers and Benefits

Air Astana offers additional benefits to its most frequent flyers through the Nomad Club Silver, Nomad Club Gold, and Nomad Club Diamond programs, jointly referred to as Elite programs.

6.1 To qualify for Elite membership, Nomad Club members must fulfill the following requirements within one calendar year (1 January to 31 December):

Elite Level Qualification Requirements

• Nomad Club Silver: 25,000 miles or 30 flown segments
• Nomad Club Gold: 50,000 miles or 60 flown segments
• Nomad Club Diamond: 100,000 miles or 125 flown segments

6.2 Only miles are eligible for Elite qualification. Any other points and partner points shall not be counted toward Elite qualification.

6.3 Elite programme membership is valid from the day of qualification until the remainder of the qualification year plus fourteen months. For example, if a member accumulates 25,000 miles on 01 August 2008, their Nomad Club Silver membership shall remain valid through 28 February 2010.

6.4 If an Elite programme member continues to fly the required number of miles or segments in each calendar year, he/she shall maintain the corresponding Elite status and shall continue to enjoy the associated Elite benefits. Nomad Club Gold members who do not re-qualify for the Gold membership, shall automatically become Silver members and shall be entitled to the Silver benefits. Nomad Club Silver members who do not re-qualify for the Silver membership, shall automatically become general members and shall be entitled to general membership benefits. The member shall use their Blue membership card to continue earning points.

6.5 Elite members are entitled to the following additional benefits for the duration of their Elite membership validity:

6.5.1 Silver, Gold, and Diamond members will receive an extra 25%, 50%, or 100% Elite Nomad Points, respectively, for each eligible Air Astana flight. The calculation of these Nomad Points will adhere to the accrual standards outlined in Section 4 (Earning Points) above. It is important to note that Elite Nomad points will not impact progression to the next elite level.

6.5.2 When travelling in Economy Class, Nomad Club Silver, Nomad Club Gold and Nomad Club Diamond members are entitled to check in for their flights at the Business Class check-in counter. This benefit is offered only at the airports where separate Business Class check-in facilities are offered. Members must present a valid Nomad Club Silver, Nomad Club Gold or Nomad Club Diamond card to take advantage of this benefit.

6.5.3 Nomad Club Silver members are entitled to 1 piece of extra baggage allowance in addition to the ticketed baggage allowance. Nomad Club Gold and Nomad Club Diamond members are entitled to 2 pieces of extra baggage allowance in addition to the ticketed baggage allowance. Maximum weight per bag is 23 kg in Economy Class and 32 kg in Business Class. The extra baggage allowance is applicable to the checked-in baggage only.

6.5.4 Nomad Club Gold and Nomad Club Diamond members can use Business Class lounge facilities when traveling in Economy Class. This benefit is offered only at the airports where separate Business Class lounge facilities are available. Members must present a valid Nomad Club Gold or Nomad Club Diamond card to the check-in staff to take advantage of this benefit.

6.5.5 Priority on reservation waitlist: Nomad Club Gold and Nomad Club Diamond members benefit from reservation priority on waitlist. To enjoy this priority simply register your membership number at the time of booking.

6.5.6 Air Astana reserves the right to modify the qualification requirements for Nomad Club Elite programs or benefits offered to the Nomad Club Elite members.

6.5.7 Elite programme benefits are not available for charter flights operated by Air Astana.

7. Password

7.1 A password is needed to access Nomad Club account information or modify member profile online. Such password shall be issued when a person applies for Nomad Club membership through Air Astana website or logs into their personal account using an existing membership number for the first time.

7.2 Members are responsible for safeguarding their password and should not share them with anyone.

7.3 Members are responsible for all transactions made with the use of their passwords with or without members’ knowledge or consent. Air Astana is under no obligation to verify the authenticity of any person who performs transactions through the use of a valid password.

7.4 Air Astana shall not be held liable for any loss or damage resulting from the unauthorised use of passwords.

8. Personal Data Change

8.1 Programme members are accountable for the accuracy of their personal data within their member profiles and for any modifications made or to be made to it.

8.2 A Programme member can update their personal data (such as passport details or last name) by reaching out to the Nomad Club Help Centre. The request must be supported by copies of supporting documents, which may include a copy of the new passport, marriage certificate, or other relevant documentation.

8.3 If a member needs to update their contact details (such as phone number or address), they can do so by accessing their membership profile on the Air Astana website's Nomad Club page. Members should log in using their membership number and password. If a member prefers to submit the Personal Data Change Form, it must be accompanied by a copy of their passport or ID, clearly displaying the member's signature.

8.4 If the Nomad Club deems the submitted documents to be insufficient or questionable, it reserves the right to reject the change of personal data or to request additional proof documents from the member.

8.5 The Programme Member can update their email address in their membership profile on the Air Astana website, specifically on the Nomad Club page, by entering their 9-digit membership number and password. The Programme member bears responsibility for maintaining the accuracy of their personal email address, as well as for safeguarding their membership number and password, which are used for any changes made in the profile.

9. Audit

9.1 Air Astana retains the authority to audit any and all accounts in the Programme at any time and without prior notice to the Member, in order to verify compliance with the Programme rules and relevant conditions of carriage and/or fare rules.

9.2 In the event that an audit uncovers discrepancies or violations, the processing and, or use of Nomad Club points, and accrual may be delayed by the Air Astana until the discrepancies or violations are resolved to the sole satisfaction of the Air Astana. Members under audit status will be unable to log into their personal accounts, thus unable to redeem points or access any benefits associated with the Programme.

10. Other Provisions

10.1 Air Astana reserves the right to terminate or modify the Nomad Club programme at any time without providing an advance notice.

10.2 Any changes to the Nomad Club Terms & Conditions become binding for all members as soon as they are publicly accessible on the Air Astana website. The ongoing use of the programme by members will be considered as acceptance of the current Terms & Conditions.

10.3 Air Astana shall make a reasonable effort to notify members if it decides to terminate or modify the programme, however, Air Astana shall not be held liable for any loss or damage resulting from such modification or termination of the programme.

10.4 Any breach of these Terms and Conditions by a member, whether intentional or otherwise, may result in termination of membership and cancellation of points, awards, or benefits at the sole discretion of Air Astana.

10.5 Nomad Club materials shall be available in several languages including English. The Kazakh version shall prevail for questions of interpretation.

10.6 These Terms and Conditions shall be governed by and construed in accordance with the laws of Kazakhstan.