For flights with one or more transfers (less than 36 hours), Additional Baggage charge applies once for the entire route.

For flights with one or more stopovers (more than 36 hours), Additional Baggage charge applies per each flight segment.

If separate tickets are purchased for each leg of the journey, Additional Baggage charge applies according to the rates indicated in each ticket.

*For all departures from Delhi, an additional tax charge applies.

Published rates for Additional Baggage apply only on the flights operated by Air Astana. On code-share flights, Additional Baggage rates defer to the operating carrier’s rules. If the route is operated by two or more carriers, including code-share flights, the most significant carrier’s rates are applied.

Terms & Conditions

1. Pre-paid Additional Baggage is available for flights operated on Air Astana only.
2. The rates for pre-paid Additional Baggage apply to a one-way trip (outbound or return) to the place of the stopover or the final destination.
3. Your pre-paid Additional Baggage is non-transferable to another passenger.
4. Your pre-paid Additional Baggage has to be used in combination with the ticket you bought the extra baggage for.
5. Air Astana’s Rules of Air Carriage of Passengers and Baggage is an integral part of these conditions.
6. You are required to ensure that all the information you provide when making your reservation and purchasing the pre-paid Additional Baggage is complete.
7. A pre-paid Additional Baggage cannot be purchased with the Travel Discount Certificate (TDC), the Gift Card, any voucher or Nomad Club points.
8. You can pre-pay for up to 10 pieces of additional baggage.

Refund policy

You will receive a refund for paid Additional Baggage in the following cases:

• flight delay of more than 6 hours
• flight cancellation
• schedule changes
• force majeure
• offload the baggage by the Airport Security control
• offload the baggage due to dangerous goods
• re-routing
• voluntary ticket refund
• ticket re-booking
• no-show
• at the request of the passenger before departure
• service has not been used

To proceed with a refund please contact the sales agent that issued the service or contact via Help Centre.

The exception applies for MySEAT issued by an international agency, in that case, please contact via Help Centre.

We cannot process refund applications at the airport or on board.

Unless otherwise stated, we will only make a refund to the credit card used for the payment.